Juwanie Turman

Patient-focused support professional with experience in clinic-adjacent care, patient assistance, scheduling, transportation to medical appointments, medication monitoring, documentation, and high-touch customer service. Known for calm multitasking, service recovery, professionalism, and building trust with patients and families. Bachelor of Science in Exercise Science, BLS certified, and currently enrolled in a nursing program in Miami.

Patient Care Tech / Patient Support Specialist at iResearch Atlanta (2018-01 – 2023-08)

Supported adult patients with transportation and coordinated access to needed services and resources.

• Supported adult patients with transportation to medical appointments and coordinated access to needed services and resources.
• Provided patient-centered assistance with housing, employment, and life-stability needs while maintaining confidentiality and professionalism.
• Monitored clients on new medications and communicated concerns appropriately within a support setting.
• Built trust with patients through consistent follow-up, strong communication, and a calm bedside manner.

Family Support Specialist at DPIFS, LLC (2019-08 – Present)

Coordinated transportation and supervision for families attending medical, dental, and service-related appointments.

• Coordinated transportation and supervision for families attending medical, dental, and service-related appointments.
• Performed drug screen testing for individuals referred by the Department of Family and Children Services.
• Managed scheduling, communication, and service support while helping maintain safe, organized interactions and records.
• Worked directly with children and families in sensitive situations requiring empathy, professionalism, and sound judgment.

Assistant Banker at Chase (2019-02 – 2019-08)

Scheduled appointments, provided account support, and assisted customers in a fast-paced, service-driven environment.

• Scheduled appointments, provided account support, and assisted customers in a fast-paced, service-driven environment.
• Resolved customer concerns by phone and in person while maintaining professionalism and accuracy.
• Helped clients transition from traditional to digital systems and kept interactions organized and efficient.

Universal Agent Floor Lead at AT&T Midtown Corporate Office (2015-06 – 2016-11)

Supported high-volume customer service operations, escalated complex issues, and assisted team members with problem solving.

• Supported high-volume customer service operations, escalated complex issues, and assisted team members with problem solving.
• Created service tickets, troubleshot account and technology concerns, and maintained strong communication across teams.

Bachelor of Science in Exercise Science – Georgia State University (2017)

Nursing program