Human Resources Specialist at NYS Office of General Services (2023-11 – Present)
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into workplace culture.
- Conducted routine HR audits to ensure data accuracy in personnel files, transaction records, and state system.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
Customer Service Representative at Emblem Health (2022-09 – 2023-07)
- Assisted customers in navigating company website and creating online account, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate records of customer interactions, ensuring proper documentation within company's database.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Actively listened to 50+ customers, handled concerns quickly and escalated major issues to supervisor.
Residential Advisor at Glenmont Job Corps (2021-11 – 2022-09)
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Developed and executed effective conflict resolution strategies to maintain harmonious residential atmosphere.
- Monitored common areas with 60+ students and enforced quiet hours, promoting respectful living environment for all residents.
Assistant Manager at Living Resources (2020-09 – 2021-11)
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Promoted teamwork within workplace by encouraging collaboration among staff members.
Patient Administrative Associate at Albany Medical Center Hospital (2019-02 – 2020-09)
- Enhanced patient satisfaction by providing efficient and accurate administrative support to healthcare staff.
- Updated patient records accurately, ensuring all documentation was complete and up-to-date for proper medical care.
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve any discrepancies or issues related to billing or coverage.
- Verified patient insurance eligibility and entered patient information into system.
Outreach Phlebotomist at American Red Cross (2017-12 – 2019-01)
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Direct Support Professional at Center For Disability Services (2016-12 – 2019-01)
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within residence.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
