Jyoti Gurung

Accomplished hospitality leader with extensive international experience spanning luxury hotels, cruise operations, and high-volume airport restaurants. Currently leading three restaurant concepts at LaGuardia Airport with responsibility for operations, financial performance, compliance, talent development, and employee relations. Known for building high-performing teams, maintaining exceptional operational standards, leading workplace investigations, and delivering outstanding guest experiences in fast-paced environments.

General Manager - SSP America - LaGuardia Airport, New York

• Direct daily operations for three high-volume restaurant concepts in a fast-paced international airport.
• Lead more than 50 employees, including four Supervisors and one Assistant Restaurant Manager.
• Drive operational excellence while maintaining company standards, profitability, and guest satisfaction.
• Recruit, interview, hire, onboard, train, coach, mentor, and evaluate employees.
• Build strong multicultural teams and promote a positive workplace culture.
• Conduct pre-shift meetings and provide ongoing performance coaching.
• Conduct workplace investigations involving employee concerns, policy violations, and workplace conflicts.
• Prepare coaching documentation, disciplinary actions, corrective action plans, and Notice of Separation (NOS) documentation.
• Partner with Human Resources to ensure policy compliance and fair employment practices.
• Process payroll, monitor labor costs, prepare employee schedules, and approve shift swaps and time-off requests.
• Manage inventory, purchasing, ordering, receiving, and vendor relationships.
• Ensure full compliance with Department of Health regulations, food safety requirements, sanitation standards, and HACCP procedures.
• Lead restaurant readiness for health inspections and internal operational audits while maintaining exceptional inspection standards.
• Resolve escalated guest concerns and implement service recovery strategies.
• Partner with senior leadership to improve operational performance and guest satisfaction.

Team Leader - International Cruise Line

Led multicultural teams for approximately two years, supervised daily operations, coached crew members, maintained premium guest service standards, and ensured smooth operational execution in a fast-paced international environment.

Park Hyatt Chennai

Worked approximately 1.5 years supporting luxury hotel operations while delivering exceptional guest service and maintaining Hyatt brand standards.

Industrial Training - Multiple Hotels

• Hyatt Hotels
• Park Hyatt
• Taj Hotels
• Ocean Spray Resort

Bachelor's Degree - Hospitality Management - IIAS School of Management (Affiliated with Punjab University)