BDC Sales Representative - Tasca Automotive Group - Woonsocket, RI
(2024-12)
- Handle a high volume of inbound and outbound calls in a fast-paced automotive sales environment.
- Contact and follow up with prospective customers and dealership leads to generate sales opportunities.
- Schedule, confirm, and manage customer appointments for vehicle sales and service visits.
- Build rapport with customers through professional, engaging, and solution-focused communication.
- Maintain accurate customer information, lead activity, and appointment details using CRM systems.
- Conduct timely follow-up with customers to encourage appointment attendance and increase sales opportunities.
- Work toward individual and team performance goals in a commission-based sales environment.
- Earn commission based on qualified appointments, customer engagement, and successful sales conversions.
- Manage multiple customer interactions and follow-up tasks while maintaining professionalism and attention to detail.
Remote Call Center Representative - Automated Health Systems - Providence, RI
(2023-07 - 2024-03)
- Handled health insurance inquiries for HealthSource RI, assisting customers with building and maintaining insurance plans.
- Managed inbound and outbound calls, transferred calls efficiently, and provided accurate information regarding healthcare options.
- Assisted customers with health insurance enrollment and troubleshooting.
- Maintained accuracy in call documentation and client records.
- Worked in a fast-paced environment, ensuring customer needs were met promptly.
Remote Coordinator - Tier One Relocation, LLC - Kingston, RI
(2022-12 - 2023-06)
Department of Defense Contract
- Managed military relocation services for Army and Marine personnel, coordinating moves between bases nationally and internationally.
- Provided customer service and problem resolution for military personnel relocating.
- Managed scheduling and documentation using Excel and internal databases.
- Handled high call volumes, ensuring smooth communication between clients and moving companies.
Administrative Assistant - Tazinho Cleaning - Massachusetts
(2016-12 - 2022-07)
Per Diem
- Supervised employees, delegated tasks, and ensured all cleaning projects were completed efficiently and to a high standard.
- Managed a team of employees, ensuring responsibilities were met.
- Scheduled assignments, monitored performance, and provided feedback.
- Maintained strong customer relationships and quality service standards.
- Daily Operations for staff employees
- Covid-19 protocols certified/ Masks required
- Insured safety of all clients
- Utilized the chain of command during emergencies including dialing 911 if necessary
- Maintained and developed referrals for cleaning business
- Provided rules and regulations for the proper Assessments
- Training future employees professional
- Massachusetts and Rhode Island Contracts
- Residential homes/apartments
- Business offices/banks/ small local business
- Interior design/moving in & out/weekly/monthly
- Quality control and insured that customer is safe at all times throughout completion of maintenance in each appropriate services
Personal Care Assistant/HHA - Stavros Center For Independent Living - Amherst, MA
(2018-11 - 2021-04)
- Provided compassionate daily support to patients, assisting with mobility, bathing, dressing, and meals.
- Administer medications on schedule while monitoring physical and mental health conditions.
- Assist with physical therapy exercises and maintain accurate records of patient progress.
- Perform household tasks such as cooking, cleaning, and laundry to ensure a comfortable living environment.
- Respond swiftly to emergencies, ensuring patient safety and well-being.
- Provided supervision of the location at all times
- Decision making skills clients calls in determining support as needed
Customer Service - Bed Bath & Beyond - Stoughton, MA
(2015-04 - 2018-01)
- Delivered exceptional customer service by assisting with product inquiries, purchases, and returns.
- Managed billing inquiries, refunds, replacements, and order processing.
- Conducted inventory checks, restocked merchandise, and ensured an organized sales floor.
- Built relationships with customers, enhancing overall shopping experiences.
- Handled transactions efficiently, following company policies and security guidelines.
- Provided excellent customer service and fulfilled all responsibilities for each department
- In charge of inventory making sure items weren't running low by ordering supplies
- Making sure shelves were always stocked.
- Handles all merchandising inventory control
- Manage Cash control, Prepare daily sales
- Promotional strategies to develop sales
- Trained employees to develop special promotions and events as they greeted customers
Customer Service/Pharmacy Technician - Eaton Apothecary Pharmacy - Brockton, MA
(2011-10 - 2014-01)
- Processed prescription orders, verified patient medical histories, and managed insurance claims.
- Assisted pharmacists in dispensing medications and conducting inventory audits.
- Provided quality customer service, answering patient inquiries and ensuring accurate prescription fulfillment.
- Register new patients and update all and any patient information
- Collecting copays
- Manage deposits and completing daily reports
- Verifying insurance/requests prior authorizations
- Translated in Cape Verdean Creole minor Spanish over phone or in person.
- Protect patients confidentially by practicing HIPPA.
