Kaden Follett

Motivated and versatile professional with extensive experience in digital marketing, business intelligence, customer service, and project management. Proven ability to lead successful initiatives and develop effective strategies to drive profit and reduce losses. Skilled in business development, training, and social work, with a strong record of achievements including being named Digital Market Lead of the Year in July 2024.

Holds current certification in Business Licenses (Bls) with an ongoing commitment to professional growth. Adept at managing shifts and programs, delivering excellent customer service, and utilizing data-driven insights to support organizational goals. Eager to bring my expertise and leadership to a dynamic team focused on growth and innovation.

Front End Operations Manager at Walmart (2025-02 – Present)

Managed front end operations and led team of retail associates with focus on customer service excellence and sales performance.

• Managed a team of 80 retail associates, providing guidance and support to ensure excellent customer service
• Developed and executed training programs for new hires, resulting in improved product knowledge and sales performance
• Analyzed sales data to identify trends and opportunities for improvement, leading to the implementation of targeted marketing campaigns
• Collaborated with the visual merchandising team to create appealing displays that increased customer engagement and drove sales
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for growth

Digital Lead at Walmart (2024-01 – 2025-02)

Led digital initiatives and managed team of retail associates to drive online and in-store customer engagement.

• Managed a team of 80 retail associates, providing guidance and support to ensure excellent customer service
• Developed and executed training programs for new hires, resulting in improved product knowledge and sales performance
• Analyzed sales data to identify trends and opportunities for improvement, leading to the implementation of targeted marketing campaigns
• Collaborated with the visual merchandising team to create appealing displays that increased customer engagement and drove sales
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for growth

Human Resources Assistant at Walmart (2023-08 – 2024-01)

Assisted HR team with recruitment and selection processes.

• Assisted HR team in the recruitment and selection process, including posting job openings, reviewing resumes, and scheduling interviews

Digital Marketing Specialist at Walmart (2023-04 – 2023-08)

Managed social media accounts with focus on engagement and follower growth.

• Managed social media accounts (Facebook, Twitter, Instagram) with a focus on increasing engagement and followers

Team Lead at Panera Bread (2022-01 – 2023-01)

Maintained cleanliness and sanitation standards in accordance with health regulations.

• Maintained cleanliness and sanitation standards in accordance with health regulations, resulting in consistently high inspection scores

Associate's degree in Cybersecurity – Asheville-Buncombe Technical Community College (2025-01)

Certificate in Cloud computing – Asheville-Buncombe Technical Community College (2026-01 – 2026-02)

High school diploma or GED in General Studies – Sweet bark academy (2020-01 – 2023-05)