Operations Coordinator - FedEx Ground - Medley, FL
(2020-07)
- Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans as needed to ensure on-time deliveries in the event of an enroute breakdown or accident.
- Driven and detail-oriented individual looking to start a career as a claims adjuster. Excellent organizational skills and a willingness to learn, aiming to contribute to team efficiency and success.
- Interview drivers and obtain all info regarding accidents.
- Knowledge of concepts, practices, procedures and transportation regulations used in Linehaul field operations, including DOT regulations
- Reviews and communicates Department of Transportation (DOT) roadside violations to management.
Sr. Operations Admin - FedEx Ground - Medley, FL
(2015-09 - 2020-06)
- Served as frontline customer service to receive, solve or escalate customer inquiries and issues.
- Prioritized workflow to maximize the number of packages that can be resolved and sent out for delivery the same day.
- Reviewed and entered all Independent Contractor settlement into appropriate system to ensure proper payments.
- Investigate customer service complaints and communicate resolved issues with customers directly to ensure customer satisfaction.
Sales Support Specialist - JCPenney - Aventura, FL
(2002-09 - 2016-02)
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Technical Support Specialist - Teleperformance - Tamarac, FL
(2008-02 - 2010-09)
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Documented and updated case notes for each customer and work order.
- Walked customers through common hardware and software configurations to maximize service functionality.
