Kairos Dervaes

Customer-focused professional with hands-on, high-volume service experience spanning restaurant management, front-of-house hospitality, public safety, and youth program support. Comfortable managing competing priorities, resolving guest concerns calmly, and communicating clearly across phone, chat, and in-person channels. Independently runs a multi-line small business, with strong self-management skills well suited to a remote role.

Lead Manager & Front of House - 302 Local Speakeasy and Tokyo Steakhouse - Rehoboth Beach, DE

(2022-01 - 2024-12)

• Managed day-to-day front-of-house operations across two restaurant concepts, including staffing, scheduling, and guest flow
• Acted as primary point of contact for guest concerns, resolving complaints and service issues quickly while protecting the guest experience
• Handled reservations, seating, order accuracy, and payment processing during high-volume shifts
• Trained and supervised staff on customer service standards, ensuring consistent quality across both venues

Lifeguard - Rehoboth Beach - Rehoboth Beach, DE

(2022-01 - 2024-12)

• Maintained constant guest safety awareness across a high-traffic public area, monitoring behavior and responding immediately to emergencies
• Communicated safety policies clearly and calmly to the public, including in high-stress situations

Customer Support - High School Arts Program

(2020-01 - 2022-12)

Provided two years of ongoing customer/participant support for a school-run arts program, fielding questions and coordinating with students and families

Founder - Kairös Ventures - Rehoboth Beach, DE

(2023-01)

Independent creative and product business

• Independently manages multiple concurrent business lines end to end, including client-facing communication, planning, and scheduling
• Writes all business and client-facing documents in-house, from proposals to brand communications

Associate's Degree - Business & Marketing - University of Delaware, Wilmington University, and Southern New Hampshire University

High School Diploma - Cape Henlopen High School (2022-01)