Kaitlin Heugatter

Motivated and detail-oriented healthcare professional pursuing a Bachelor of Science in Diagnostic Imaging with a strong background in patient care, medical documentation, leadership, and customer service. Experienced in phlebotomy, electronic health records (EHR), team supervision, and maintaining compliance with clinical and safety standards. Demonstrated leadership through retail management and ongoing service in the Texas Army National Guard, developing discipline, adaptability, and problem-solving skills in high-pressure environments.

Bilingual in English and Spanish with a passion for providing compassionate patient care, collaborating with diverse teams, and contributing to quality healthcare outcomes.

CASHIER/PHARMACY STOCKER at Randalls (2021-09 – 2022-07)

• Provided friendly and efficient customer service by accurately processing transactions, handling cash and electronic payments, and assisting customers with questions.
• Performed store closing duties, including balancing registers, cleaning and organizing work areas, restocking merchandise, and securing the store for the next business day.
• Occasionally supported the pharmacy by stocking inventory, organizing supplies, and ensuring shelves were well-maintained and properly replenished while following company procedures.

CURBSIDE LEAD/SHELF EDGE at HEB (2022-06 – 2024-08)

As a Curbside Lead at H-E-B, I supervised daily curbside operations by coordinating team assignments, ensuring accurate and timely order fulfillment, maintaining high customer service standards, and assisting with training and supporting partners. I also helped resolve customer concerns, monitored productivity, and ensured compliance with company policies and safety procedures. Additionally, I occasionally assisted the Shelf Edge department by updating price tags, replacing shelf labels, verifying pricing accuracy, and helping maintain organized, well-stocked displays throughout the store.

SENIOR PHLEBOTOMIST/FLOOR LEAD at Biolife Plasma Services (2024-07 – 2026-06)

• Performed patient intake, collected medical histories, and obtained vitals and blood samples.
• Entered and verified patient and donor information in electronic health records (EHR).
• Ensured compliance with clinical and safety protocols while maintaining accurate documentation.
• Managed appointment scheduling, rescheduling, and patient flow to maintain operational efficiency.
• Communicated important clinical information to nurses and staff to support decision making.
• Monitored donor reactions and reported adverse symptoms promptly.
• Provided bilingual communication and customer service to support diverse patient populations.

WHEELED VEHICLE MECHANIC at Texas Army National Guard (2024-05 – Present)

Developing discipline, leadership, and teamwork while serving as an Army Mechanic, demonstrating adaptability, problem-solving, and the ability to work under pressure.

ASSOCIATE OF SCIENCE – Lone Star College Cy-Fair (2028-05)

Three-Year Program Leading to a Bachelor of Science in Diagnostic Imaging in Diagnostic Imaging with a specialization in CT, CT/VI, MRI, Education or Management – UT MDANDERSON (2030-04)