Kaitlin Howard

Experienced restaurant operations leader with over 8 years of customer service, team leadership, and operational management experience. Proven ability to lead teams of 100+ employees, manage daily inventory and ordering processes, create effective labor schedules, and drive guest satisfaction.

Front of House Director at Chick-fil-A (2019-01 – Present)

• Lead and oversee front-of-house operations for a team of more than 100 employees.
• Create and manage employee schedules while balancing labor costs and business needs.
• Order and maintain daily inventory to ensure adequate product availability.
• Coach, train, and develop team members, shift leaders, and trainers.
• Monitor guest experience metrics and implement strategies to improve customer satisfaction.
• Coordinate daily operations to ensure smooth service during high-volume periods.

Shift Manager at Auntie Anne's (2017-08 – 2019-01)

• Supervised daily store operations and team performance.
• Managed shift staffing and delegated responsibilities.
• Assisted with inventory management and product ordering.
• Ensured food safety, cleanliness, and quality standards were maintained.
• Handled cash management and register reconciliation.
• Trained new employees on operational procedures and customer service expectations.

Diagnostic Medical Sonography (DMS) – ECPI University, Orlando Campus