Kaitlyn Cruz

New nail tech with 1 tear experience with a backround in healthcare and sanitation, as well as supporting patients who require medications for complex or chronic conditions. Interacting with patients, healthcare providers, and insurance companies to ensure patients receive their medications efficiently and effectively.

Pharmacy Specialist at CVS Specialty Pharmacy (2024-09 – 2026-02)

Supporting patients who require medications for complex or chronic conditions. Interacting with patients, healthcare providers, and insurance companies to ensure patients receive their medications efficiently and effectively.

• Answering patient questions, addressing concerns, and providing education about their medications.
• Handling the processing of new and refill prescriptions, including verifying insurance benefits and coordinating prior authorizations.
• Communicate with patients, doctors, drug manufacturers, and insurance companies to resolve issues.
• Ensure timely medication delivery and ensure accurate documentation of patient information and medication orders.

Dental Assistant at Aspen Dental (2021-01 – 2024-08)

• Assisting doctors with surgeries and other procedures.
• Taking FMX, periodic, and problem focus X-rays.
• Sterilizing reusable instruments.
• Maintain accurate records of the sterilization process.
• Creating temporary crowns and bridges.
• Being familiar with medical terminology.

Assistant Manager at Arby's (2018-03 – 2021-12)

• Recording logs for drive through times, balancing out tills, tracking inventory and food costs, ensuring excellent customer experience for all guests.
• Dealt with customer complaints and came up with solutions.
• Recording inventory counts, supervising shifts and communicating expectations with the team.
• Making sure all products are consistent with company standards.

Nail Technician Certification – Osceola Technical College (2026-02 – 2026-04)

Expanded Duties Dental Assistant Diploma – Gwinnett Technical College (2020-05)

GED (2016-07)