Kaitlyn Madrid

Dedicated and adaptable professional with extensive experience in customer service, administrative support, and office applications. Proven ability to quickly learn new skills, maintain a positive attitude in challenging environments, and provide top-tier service, earning frequent commendations and multiple Employee of the Month awards. Eager to leverage strong attention to detail and professional communication skills to contribute to your company's success.

Volunteer at Second Harvest Food Bank

• Dedicated consistent volunteer support every summer, accumulating a minimum of 20 hours weekly.
• Consistently earned commendations for work ethic and professionalism from supervisors, colleagues, volunteers, and clients.
• Transitioned from stock management to administrative duties and subsequently to direct client interaction within the first summer of volunteering.

Bear Builder at Build A Bear Workshop (2018-01 – 2020-12)

• Maintained consistent weekend work for nearly two full years while pursuing full-time education.
• Provided support in cashiering, cleaning, stocking, and backup bear-building roles to manage customer influxes.
• Engaged each customer with a welcoming demeanor, offering top-tier service, product information, guidance, and purchase recommendations throughout their store experience.
• Frequently recognized through customer compliment cards, earning a total of 8 Employee of the Month awards.

Part-Time Associate at JoAnn's Fabrics (2020-01 – 2022-12)

• Sustained a demanding work schedule of nearly 30 hours per week alongside full-time studies and extracurricular activities.
• Acquired comprehensive store-wide training, demonstrating particular proficiency in customer care and cashier operations.
• Consistently surpassed performance expectations during semi-annual reviews.
• Achieved top performance in enrolling customers into membership rewards programs, exceeding the success rate of most colleagues.

Medical Scribe at ScribeAmerica (2023-01 – 2023-12)

• Successfully completed and passed both online and in-person training modules with exceptional scores.
• Provided scribing services for seven rotating physicians, earning recognition for excellence and the maintenance of a professional environment.
• Managed and maintained a meticulously organized and clean workspace, accommodating rotating physicians and scribes throughout shifts.
• Exhibited meticulous attention to detail in all facets of the role.

Medical Scribe at Aquity Solutions (2023-01 – 2025-12)

• Consistently and enthusiastically embraced the acquisition of new medical documentation techniques.
• Scribed for specialties classified as 'difficult' or 'advanced,' fostering opportunities for professional growth and relationship development.
• Maintained a professional demeanor and positive outlook despite repeated reductions in work hours.
• Acquired comprehensive knowledge across more than 10 medical specialties through intensive training and self-directed research.

DCT at Grifols (2025-10 – Present)

Provide ongoing technical support for the DonorHub app. Superior in customer service and donor retention. Excellent in interpersonal communication with management, co-workers, donors, and potential donors. Efficient in balancing time management and total efficacy of keeping the front of house moving. Able to adapt to ever-changing policies and procedures in time-efficient manner and communicate how the changes effect donors.

Bachelor's Degree in English – Wingate University (2018-01 – 2023-12)

Associate's Degree in Medical Office Professional – Fayetteville Technical Community College (2024-01)