Kaitlyn Moore

Software engineer with 4+ years of experience keeping enterprise Java and Kafka applications running in financial services. Hands-on troubleshooting of connectivity, access, and messaging issues across DEV, QA, and PERF environments, plus on-call production support, ServiceNow incident handling, security vulnerability remediation, platform upgrades, and releases. Confluent-certified, calm under pressure, and comfortable working between development, platform, and partner teams to get problems diagnosed and resolved quickly.

Software Engineer (Application Developer/Programmer) at Citi Bank (2023-09 – Present)

• Diagnosed and resolved Kafka connectivity, broker communication, and cross-environment messaging issues using Confluent Control Center (C3), reducing downtime for downstream applications
• Supported and maintained Raven, an in-house suite of Kafka microservices, troubleshooting producer/consumer code issues across DEV, QA, and PERF environments
• Remediated security vulnerabilities flagged in CVM scans by upgrading outdated Tomcat, Jetty, and Spring dependencies
• Supported the Confluent Kafka platform upgrade to v7.8.2 along with related Java and Spring upgrades, validating application behavior in each environment
• Resolved access and data issues by managing topics, ACLs, Kerberos keytabs, and Schema Registry (Avro, JSON) configuration
• Coordinated between producer and consumer teams on the Pindrop fraud-detection project to resolve topic, ACL, schema, and connectivity issues
• Improved resilience using Confluent Cluster Linking with mirror topics for disaster recovery, and migrated services from Kubernetes ConfigMaps to a centralized config server on OpenShift using Helm
• Built and released applications through LightSpeed, Harness, Jenkins, and UDeploy, with artifacts managed in Artifactory

Software Engineer at Revature (2022-03 – 2023-09)

• Monitored application health with Grafana dashboards and supported services running on Kubernetes on AWS
• Maintained Jenkins CI/CD pipelines and containerized services with Docker; deployed a REST API end to end to an AWS EC2 instance
• Built and supported RESTful APIs and backend services in Java and Spring Boot
• Wrote automated tests with JUnit and Mockito and tracked code quality with SonarCloud

Associate in Applied Science in Computer Programming & Software Development – Forsyth Technical Community College (2018 – 2020)