Kaitlynn McIntyre

I've had about 10 collective years of job experience across different retailers and warehouses. I know how to keep a clean and organized environment, closely follow protocol and safety rules, and keep good morale amongst team members. I get the job done and I do it with the best attitude I can muster.

Team Member

• Accurately prepared food to customer and company specifications.
• Greeted Customers with a smile.
• Kept the store clean and sanitized to company specifications.
• Organized and rotated stock.
• Assisted customers with check-out efficiently and with attention to the customer.
• Promoted store savings and deals.FedEx Package Handler

Accurately scanned in packages and sorted them neatly into trucks

Took damaged packages aside to be fixed or repackaged

Worked in a fast pace environment accurately

Demonstrated good organization skills

Sales Associate

Hot Topic, Inc. - Spartanburg, SC September 2022 to January 2023

• Processed customer transactions
• Restocked merchandise
• Organized new merchandise
• Responsible for general cleaning
• Helped ensure customer satisfaction
• Greeted customers in a friendly manner

  Hostess/Busser

• Presented positive first impression of establishment's high standards by delivering exceptional service.
• Conversed with members and guests in outgoing and friendly manner.
• Greeted patrons and coordinated table assignments to meet party preferences and requests.
• Escorted guests to proper tables or offered open seating options in bar and patio areas.
• Monitored restaurant activity to determine seating and dining flow.
• Answered phone calls to take reservations and address guest questions and concerns.
• Distributed, collected and organized printed menus.
• Processed phone and online orders, keeping food hot and fresh until picked up.
• Adhered to sanitation and safety control policies to protect establishment and patrons.
• Helped bus tables and ran food patrons during high volume periods.
• Maintained clean and neat workplace and dining room area.
• Observed food handling and sanitation requirements to reduce risks.
• Assisted in serving guests for parties and special functions.
• Supported servers and bussers through high-volume shifts with food running and table clearing.
• Stocked service areas with supplies to deliver faster service to guests.
• Delivered and refilled beverages and addressed requests for extra condiments and place settings.
• Helped FOH team members, maintaining positive working relationships.
• Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
• Closed out podium at end of shift and maintained order and organization.
• Prepared cash receipts after close, facilitating bank deposits.
• Reviewed work procedures and operational problems, determining ways to improve service.

  Barista

• Accomplished new and different drink requests, enhancing coffee shop reputation.
• Sold and served baked goods and miscellaneous food items, increasing company revenue.
• Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
• Prepared teas, hot chocolate and other non-coffee drinks for customers.
• Weighed, ground and packed coffee beans and grounds for bulk sales.
• Welcomed customers and answered questions regarding menu items and preparation methods.
• Presented and explained drink menu, answering questions to
• Answered customer phone calls and appropriately addressed questions and complaints.
• Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
• Warmed and served baked goods and pastry items to customers.
• Memorized or referenced readily accessible information to relay to customers.
• Prepared and packaged mobile and delivery orders for patrons.
• Updated signage and displays, defining new and expanded products and services.
• Operated cash registers and handled cash and card transactions.

  Fuel Clerk

• Counted cash drawers at beginning of shifts to verify correct amounts.
• Processed cash, check and credit cards for customer purchases.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Processed merchandise returns and exchanges.
• Monitored self-checkout stations to assist customers and ensure gas pumps were working appropriately.
• Provided efficient and courteous service to customers at all times.
• Troubleshot minor problems and reported larger technical issues.
• Computed and recorded totals of transactions.
• Supervised others and provided on-the-job training.
• Arranged and replenished displays and merchandise racks to maintain store appearance.
• Kept periodic balance sheets of amounts and numbers of transactions.

  Cashier

• Counted cash drawers at beginning of shifts to verify correct amounts.
• Greeted and informed customers of products, fostering positive store experiences.
• Provided efficient and courteous service to customers.
• Leveraged POS system to perform purchase transactions for team members and customers.
• Resolved and de-escalated issues to address customer concerns.
• Enforced store safety and cleanliness standards, reducing hazards.
• Built and maintained positive working relationships with co-workers.
• Processed cash, check and credit cards for customer purchases.
• Computed and recorded totals of transactions.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Provided product information and resolved concerns to assist customers.
• Arranged and replenished displays and merchandise racks to maintain store appearance.
• Supervised others and provided on-the-job training.
• Partnered with security and loss prevention, minimizing shrink.
• Maintained cash accuracy by working with supervisor to correct deficiencies.

  Garden Associate

• Greeted customers and ascertained what each customer wanted and needed.
• Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
• Recommended, select and help locate and obtained merchandise based on customer needs and desires.
• Described merchandise and explained use, operation and care of merchandise to customers.
• Demonstrated use and operation of merchandise.
• Answered questions regarding store and merchandise.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Arranged and display merchandise to promote sales.
• Cleaned shelves, counters and tables.
• Coordinated with coworkers to care for the plants, ensuring healthy plant life for customer purchase.
• Assisted customers with the loading of heavier or bulk product into vehicles.
• Coordinated with coworkers to ensure the safety of staff and customers while personnel operated heavy machinery, such as forklifts, for the retrieval of products.

High School Graduate of Newton High School, Covington GA, Class of 2014