Kajal Patel

Sales-driven customer engagement professional with hands-on experience converting inbound inquiries into scheduled services and revenue-generating outcomes. Proven ability to consult customers, explain products and pricing, overcome objections, and close decisions in high-volume, metric-driven environments. Brings a strong phone presence, persuasive communication style, and consistent track record of customer satisfaction.

Treatment Sales Coordinator - Carolinas Dentist - Southern Pines, NC / Wilmington, NC

(2023-01 - 2026-12)

• Managed dental treatment plans valued up to $10,000, presenting payment options, structuring payment plans, and following up to secure approvals and scheduled services.
• Managed daily front-office operations, checked-in ≥ 60 patients per day, coordinated ≥ 200 appointments weekly, and ensured timely follow-up scheduling.
• Provided excellent service to patients, resolved administrative inquiries within 15 minutes on average, while maintaining a 98% satisfaction rating.
• Partnered with clinical staff to streamline intake procedures, reducing patient wait times by 30% and improving workflow efficiency.

Executive Assistant - Access to the Family and Hope Center Family Practice - Aberdeen, NC

(2023-01 - 2025-12)

• Scheduled ≥150 patient appointments weekly and verified insurance coverage for 100% of visits, ensuring seamless patient flow and reduced wait times.
• Maintained and updated electronic health records (EHR) with 99.9% accuracy, supporting efficient care delivery and compliance.
• Responded to an average of more than 50 patient inquiries daily while supporting front office documentation, improving the response time by 25%.
• Assisted in maintaining full compliance with HIPAA regulations and internal policies, contributing to zero audit discrepancies.

Master in Healthcare Administration - Healthcare Administration - University of North Carolina at Wilmington (2023-01 - 2025-05)

Bachelor of Science - Public Health - University of North Carolina at Wilmington (2018-05 - 2022-05)