Kajini Amaratunga

Results-driven Business & Technology Analyst with 4+ years of experience bridging the gap between business needs and technology solutions. Holds a BSc in Computer Science with a minor in Marketing Management, plus Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO) credentials. Proven track record in stakeholder collaboration, process optimization, workflow design, and cross-functional project delivery within complex, fast-paced environments.

Deep domain knowledge in healthcare IT and laboratory operations, with strong analytical, communication, and problem-solving skills transferable across industries.

Analyst II, EPIC EHR Applications – Pathology & Immunology Department - Washington University in St. Louis - St. Louis, MO

(2025-05)

• Led stakeholder workshops with hospital leadership, clinical departments, and IT to define system requirements, align workflows, and drive user adoption across complex organizational structures.
• Gathered and synthesized user feedback through structured prototype reviews, translating insights into actionable system enhancements that improved usability and efficiency.
• Designed and reviewed software configurations end-to-end, establishing quality standards that minimized post-deployment issues and reduced rework.
• Developed workflow documentation and process scripts for multiple laboratories, standardizing operations and improving cross-departmental consistency.
• Managed equipment upgrade projects, coordinating vendor timelines, testing protocols, and go-live activities to ensure smooth transitions with minimal disruption.

Business & Technology Application Analyst I – Pathology & Immunology Department - Washington University in St. Louis - St. Louis, MO

(2022-04 - 2025-05)

• Served as the primary point of contact for analytical and technical support across laboratory and clinical environments, resolving system issues and maintaining workflow continuity.
• Partnered with project managers and cross-functional teams to identify process gaps, design solutions, and implement measurable improvements in laboratory operations.
• Built custom reporting solutions using CoPath Cerner and Crystal Reports, enabling pathologists to make data-driven decisions with accurate, timely information.
• Diagnosed and resolved complex hardware/software issues across laboratory equipment and clinical applications, including OPO systems, label printers, and diagnostic microscopes.
• Administered servers and system interfaces, maintaining high availability and proactively addressing healthcare data security and compliance requirements.
• Participated in 24/7 on-call rotations, demonstrating reliability and accountability in mission-critical healthcare environments.

Enterprise Operations Analyst - TierPoint LLC - St. Louis, MO

(2021-06 - 2022-04)

• Monitored and troubleshot client infrastructure in real time, managing VMware, firewalls, server certifications, and capacity across VCloud and data center environments.
• Maintained proactive client communication and cross-team collaboration, gathering feedback to identify improvement opportunities and drive service quality.

Desktop Support Technician - Tech Mahindra – BJC - St. Louis, MO

(2021-05 - 2021-06)

• Served as Deployment Technician on the Barnes-Jewish Hospital Windows 10 Upgrade project, coordinating system rollouts across multiple hospital branches.
• Supported deployment and maintenance of clinical devices including printers, scanners, telehealth equipment, and e-signature systems.

Bachelor of Science - Computer Science - Southeast Missouri State University (2020-12)

Minor - Marketing Management - Southeast Missouri State University (2020-12)