Kalah Outlaw-Williams

Versatile Operations Leader with over 20 years of experience managing complex logistics, vendor relationships, and high-volume scheduling. Proven track record of transitioning from foundational administrative tasks to high-level system ownership. Expert at identifying operational "pain points" and building SOPs to eliminate them.

Highly tech-literate with a commitment to leveraging AI and automation to drive efficiency. Exceptional communicator dedicated to maintaining premium client relationships and supporting remote creative teams.

Operations Specialist at Cosentino's Food Stores (2024-09 – Present)

• Coordinate operational execution and performance initiatives across 28 retail locations, managing complex logistics and multi-site scheduling.
• Implement new systems and operational routines to improve consistency and efficiency across 23 different departments.
• Analyze operational performance data to assist in financial reporting and strategic planning.
• Utilize advanced software tools (UKG, Profit Trax, Excel) to manage workforce scheduling and operational analysis.

General Manager at Freedom Enterprises / Scooter's Coffee (2023-08 – 2024-09)

• Directed daily business operations with a focus on maximum operational efficiency and high-volume workflow management.
• Managed vendor relationships, inventory ordering, and labor costs to meet strict business objectives.
• Identified recurring operational bottlenecks and implemented standardized procedures to improve speed of service.

Owner / Operations Director at Herban Pixie / Garden Party Floral (2002-01 – 2020-01)

• Strategic Growth: Built and operated a successful floral and event business for 18 years, managing every aspect of the operation from procurement to delivery.
• Logistics & Scheduling: Orchestrated large-scale event logistics, coordinating timelines between vendors, staff, and high-pressure clients.
• Process Building: Developed standardized operational processes and SOPs that ensured 100% client satisfaction and repeat business.
• Vendor Management: Negotiated contracts and managed long-term relationships with global and local suppliers.

Owner / Operator at RSVP Events (2015-08 – 2019-09)

• Managed catering and event operations including menu planning, staffing, and logistics execution.
• Oversaw financial tracking, billing, and accounts receivable to maintain business health.

Associate of Applied Science in Culinary Arts / Dietetic Technology – Southeast Community College