Kaleb D

Proven track record of leadership and exceptional communication skills. Adept at adapting to and excelling in diverse environments, leveraging a skill set honed through service and operations management in varied industries. Last 6 years in Home Healthcare.

MEDICAL EQUIPMENT DELIVERY DRIVER LEVEL II / ASSISTANT TRAINER - Intermountain Health Homecare & Hospice - South Jordan, UT

(2023-09 - 2026-05)

Delivered, set up, and instructed on a variety of durable medical equipment in a home, hospital, or facility setting. Ensured Patient knowledge and satisfaction while delivering consistently excellent efficiency metrics and survey reviews.

• Served as Assistant to Lead Trainer, training new-hires both in the classroom and in the field.
• Completed Leadership Development Training and Continuous Improvement Program

IN-HOME HEALTHCARE SERVICE TECHNICIAN - Adapt Health - Springfield, MO

(2022-03 - 2023-04)

• Led all technicians in 5 Star service reviews.
• Successfully took over Saturday Shifts as a 1-man team when it had previously been structured to require 3.
• Had lowest Recall Service Rate due to quality of initial equipment education and ability to troubleshoot over the phone.

MEDICAL EQUIPMENT LEAD DRIVER / ASSISTANT MANAGER - Midwest Respiratory & Rehab - Springfield, MO

(2020-08 - 2022-03)

• Helped get a new branch off the ground as an initial hire.
• Efficiently managed my time to independently cover the largest service area in the entire Midwest Region.
• Trained all new hires, successfully served as Interim Branch Manager while still keeping up with a daily service route.

OPERATIONS MANAGER - Country Home Elevator - Brighton, MO

(2020-02 - 2020-08)

Head of Service Department daily operations. Responsible for scheduling, dispatch, ordering parts, resolving customer issues.

• Created a new follow up program for previous Installations that led to a significant increase in new annual service accounts.
• Streamlined Installation process by putting together a database of requirements for permitting, testing, etc. that varied by county.

FIELD OPERATIONS MANAGER - Sears Home Services - Springfield, MO

(2019-03 - 2020-02)

Remotely managed a team of 20 appliance repair technicians. Kept team motivated to reach sales goals and meet service KPI's.

• Led region in new home warranty sales over a 6-month period by refocusing training methods.
• Negotiated with local parts stores to start stocking more items that we frequently required, decreasing wait time for repairs.

DEPARTMENT MANAGER - Marmic Fire & Safety - Springfield, MO

(2014-09 - 2019-03)

Head of Fire Suppression Department, managed inspection schedules, service, and new installations.

• Relocated to Columbia, MO for 2 years to start a new branch. Started as a one-man operation working out of a storage unit and a home office. Eventually landed multiple large accounts, found and set up a permanent branch location and hired staff to operate. Still a successful and lucrative branch to this day.

Mechanic Active Duty - US ARMY

(2008 - 2011)

Army Reserves - US ARMY

(2011 - 2016)

Bachelor of Science - Socio-Political Communications - MISSOURI STATE UNIVERSITY (2012)