Customer Service Associate at Family Dollar (2026-03 – 2026-08)
- Welcomed shoppers, addressed product inquiries and assisted with item location.
- Processed cash, card and digital payments accurately and facilitated returns and exchanges in accordance with company policy.
- Maintained organized shelves, stocked merchandise, recovered products and maintained a clean and presentable checkout area.
- Guided customers through the store's mobile app, helping set up accounts, and finding coupons.
Guest Service Representative at McIntyre Bros. Ltd. (2024-09 – 2025-07)
Received a high volume of corporate guests, executives, vacationers and VIP clients at the airport, projecting a polished and professional company image.
- Managed daily financial transactions and reconciled administrative records.
- Effectively coordinated guest transportation for high-volume clients, ensuring a welcoming experience and minimizing wait times between guest arrivals and departures.
- Utilized Microsoft Office to update internal spreadsheets and log visitor data.
- Arranged tours and expeditions, overseeing logistics for accommodations, transportation and equipment.
- Managed the central office inbox and operated multi-line phone systems efficiently, distributing emails to appropriate team members, routing calls to correct departments and taking detailed messages.
- Served as a primary point of contact to resolve tour and transportation inquiries and articulated corporate policies clearly.
Assistant Tutor at A+ Institute Junior Academy (2024-03 – 2024-08)
- Instructed 7th - 10th grade students in mathematics, focusing on individualized areas of difficulty and assigned homework and tests.
- Supported kindergarten teachers with classroom organization, distributed stationary supplies, set up presentation screens and maintained student engagement.
- Worked effectively with children exhibiting diverse needs, including autism and ADHD.
- Participated in weekly staff discussions to review student progress and strategize improvements for the upcoming week.
Floral Assistant at Smithy's Garden (2024-02 – 2024-02)
- Processed online transactions for a high-volume clientele during the peak Valentine's Day period.
- Responded to arrangement inquiries, provided suggestions and guided customers through the shop's website.
- Utilized Microsoft Excel to organize customer delivery data, ensuring the timely dispatch of floral arrangements.
- Arranged merchandise, cards, and other delivery components.
Housekeeper at Calivigny Island Resort (2023-07 – 2023-08)
- Maintained the daily cleanliness of guest rooms and common areas, enhancing overall guest experience.
- Prepared guest rooms for arrival, ensuring all amenities were in place.
- Collaborated with team members to efficiently complete cleaning tasks during peak periods, supporting seamless operations.
- Managed laundry services, ensuring timely washing, drying and folding of liners, towels and guest clothing.
- Inspected and restocked cleaning supplies, guaranteeing readiness for daily operations.
- Reported and documented maintenance issues to management for prompt resolution.
