Technical Writer & Program Operations Specialist - Joby Aviation - Marina, CA
(2025-01)
- Oversee cross-functional project integration and operational readiness across engineering, quality, and early-career teams, consistently meeting strict milestone deadlines.
- Author standardized operating procedures (SOPs), training materials, and workflow handbooks to ensure compliance with internal standards and regulatory requirements.
- Leverage enterprise software platforms (Jira, Confluence, Google Workspace) to track program deliverables, analyze process data, and implement workflow recommendations.
- Manage competing priorities in a fast-paced environment, serving as a key point of contact to ensure seamless communication among diverse team members.
Talent Program Coordinator & Recruiter - Pitch Deck Productions Inc. - Remote
(2018-01 - 2020-12)
- Coordinated end-to-end recruitment, application evaluation, and onboarding workflows, increasing offer conversion rates by 35%.
- Managed candidate pipelines through enterprise Applicant Tracking Systems (ATS), configuring system statuses, data exports, and candidate communications.
- Evaluated team performance metrics and student/trainee feedback to refine program frameworks, optimize resource allocation, and support retention.
- Ensured strict adherence to state regulatory standards, privacy practices, and organizational policies across multi-region talent initiatives.
Partnership Coordinator - Merced Pet Care and The Gilded Paw - Merced, CA
(2020-01)
- Direct daily administration, scheduling, and facility logistics for a 37-person team and active volunteer pipeline across multiple location sites.
- Manage shared inbox communications, B2B/B2C outreach, and customer service initiatives using diplomacy, empathy, and rapid problem-solving.
- Coordinate event and facility setup, vendor reservations, key management, and security protocols for on-site programming.
- Collect and analyze operational data to address bottlenecks, design student/staff resources, and improve program satisfaction.
Technical Communications & Program Specialist - Winston Cone Optics - Merced, CA
(2021-01 - 2023-12)
- Co-managed university outreach pipelines and academic partnerships to recruit early-career specialists and underrepresented talent.
- Co-authored grant proposals securing six-figure awards by translating complex technical and educational objectives into compelling written communications.
- Maintained external program communications, digital materials, and press content to support stakeholder engagement.
Project & Communications Consultant - Open Concept Consulting - London, United Kingdom
(2018-01 - 2020-12)
- Managed project schedules, resource tracking, and cross-functional administrative workflows for client organizations.
- Developed standardized project reporting templates, status tracking tools, and client documentation to streamline program delivery.
Operations Supervisor - The Summits Marketplace - Merced, CA
(2015-01 - 2017-12)
- Supervised 30+ team members, overseeing onboarding, scheduling, training, and operational compliance.
- Managed facility inventory valued at over $100,000 and led local promotional campaigns to drive applicant engagement.
