Technical Support Engineer with 5+ years experience
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I'm a Support Engineer with 5+ years of experience resolving complex technical issues across SaaS, API-first, and enterprise platforms, spanning REST APIs, webhooks, SSO/SAML, distributed systems, and cloud infrastructure on AWS, GCP, and Azure.
What separates my approach is how I work: I've integrated Cursor AI and LLM-assisted log analysis into my core diagnostic workflow, cutting average resolution time by 35% and reducing recurring incidents by 20%. AI isn't a buzzword in how I operate; it's how I move faster and produce better outcomes than a traditional support workflow allows.
I've worked at Samsara, Litmus, Amplitude, Epicor, and EndoSoft.
