Kamesh Jammigumpula

System Engineer with 4 years of experience supporting enterprise infrastructure, system integration, hardware/software environments, and cross-functional engineering projects across IT and systems engineering domains. Skilled in system configuration, troubleshooting, network support, system validation, and infrastructure maintenance with hands-on experience in LAN/WAN, VoIP, operating systems, security compliance, and technical documentation. Experienced in supporting system architecture, integration testing, operational workflows, and process optimization while collaborating with engineering, project management, and business teams.

Strong background in root cause analysis, ITIL-based support processes, technical support, and maintaining reliable, secure, and high-performing enterprise systems.

System Engineer at GDOTS (2025-01 – Present)

• Supported cross-functional system engineering projects involving electrical systems, software integration, algorithms, mechanical components, and system architecture, ensuring alignment with technical and business requirements throughout the product lifecycle.
• Assisted in developing system engineering specifications, operational requirements, interface documentation, and technical design plans to support new product development, integration, and testing activities.
• Performed system integration, validation, and acceptance testing for new hardware and software designs, identifying issues early and collaborating with engineering teams to improve system reliability, manufacturability, and performance.
• Conducted troubleshooting and root cause analysis for system-level engineering issues related to hardware, software, interfaces, and operational workflows, contributing to faster issue resolution and continuous engineering improvements.
• Collaborated with project managers, engineers, customers, and cross-functional teams to define system architecture, installation strategies, implementation plans, and technical solutions that met operational, safety, and usability standards.
• Supported high-level systems design and process optimization initiatives by documenting concepts of operations, analyzing technical requirements, and contributing to strategic engineering decisions, test planning, and long-term system development roadmaps.

System Engineer at HCL Tech (2020-10 – 2023-03)

• Managed installation, configuration, and maintenance of computer hardware, operating systems, software applications, and peripheral devices across enterprise environments, ensuring stable and secure system performance.
• Monitored day-to-day system, LAN/WAN, VoIP, and network connectivity performance, proactively identifying and resolving hardware, software, and infrastructure-related issues to minimize downtime.
• Configured and managed user accounts, permissions, and access controls in compliance with organizational security policies and IT governance standards.
• Performed troubleshooting and root cause analysis for system outages, network connectivity issues, and application failures, providing timely resolution and improving overall infrastructure reliability.
• Coordinated with external vendors and internal IT teams to resolve technical issues related to computing equipment, software applications, and network infrastructure.
• Supported antivirus management, system patching, software upgrades, and security compliance activities to ensure system durability, endpoint protection, and secure IT operations.
• Maintained IT asset inventory, hardware lifecycle records, and system documentation, ensuring accurate tracking of enterprise computing equipment and configurations.
• Followed ITIL-based support processes by managing incident tickets, documenting resolutions, updating knowledge base articles, and ensuring timely issue resolution within SLA guidelines.
• Assisted on technical upgrades, infrastructure enhancements, and deployment of new systems aligned with business & operational needs.
• Provided technical support to both technical and non-technical users through phone, email, and remote support tools while maintaining strong customer service, communication, and problem-solving standards.

Master of Science in Computer Science – Auburn University (2024-12)