Kami Maddern

Adept at juggling multiple tasks, I utilize exceptional customer service and communication, as well as efficient conflict resolution in both my personal, academic, and professional lives. My ability to resolve conflicts and build relationships, coupled with my growing proficiency in Spanish, significantly contributed to a smoother operation and increased guest satisfaction in my customer service jobs. Generating comfortability and community within the customer service industry greatly helped in my abilities to communicate with others and has helped me develop interpersonal, collaboration, and multitasking skills outside of the customer service industry.

Server at Taylor's People's Park (2025-05 – Present)

• Demonstrated strong multitasking skills through caring for up to seventeen tables at a time, whilst ensuring each guest received the highest level of service.
• Multitasking by tending to each individual's requests whilst also performing any other duties or side work required whilst serving.
• Treating each guest with utmost respect and catering to their preferred dining experience.
• Recalling each item on the menu, and ensuring dietary restrictions and requests were properly handled.
• Communicating with the hostesses, cooks, bartenders, and other staff as well as the guests to ensure the smoothest dining experience.
• Handling cash and other forms of payment for both the guests and the restaurant itself.
• Utilizing the technology of the restaurant to execute all steps of the dining experience.

Hostess/Barback at Taylor's People's Park (2022– Present)

• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency.
• Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Intern at Walk and Eat Spain (2026-06 – 2026-07)

• Created content for various audiences and platforms of social media.
• Communicated with chefs, guests, and the creators of Walk and Eat in order to share their personal stories and further spread their variety of content.
• Used creative processes to generate original content.
• Achieved the most-liked publications Walk and Eat has ever received.

Hostess at Thunder Bay Grille (2024-08 – 2024-11)

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

BA in Sociology of Law, Criminology, and Justice; Spanish Studies (minor: Media and Information) – University of Minnesota (2024 - Present)

Spanish courses – Fundacion Ortega-Maranon (2026-06 – 2026-07)

Diploma, Seal of Biliteracy in Spanish – West High School (09/2020 – 06/2024)