IT Consultant - Upskill Consultancy - 82-11 37th Avenue Suite # LL11 & LL2 Jackson Height, NY 11372
(2025-04)
- Delivered IT strategy and technical support to diverse clients across multiple industries.
- Led infrastructure upgrades and software rollouts, achieving a 25% reduction in downtime.
- Provided tier-1 and tier-2 support for hardware, software, and network issues.
- Trained end-users and developed documentation to enhance onboarding processes.
- Documented processes related to IT services provided by the company.
- Provided technical support for hardware, software and network issues.
- Developed detailed reports on project status updates for management review.
- Developed project plans and maintained timelines to ensure successful completion of projects within budget constraints.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
Asst. IT Manager, Admission Advisor - Washington University of Science and Technology - Virginia, United States
(2022-10 - 2025-03)
Company Overview: Website: https://www.wust.edu/
- Overseeing the IT support team and ensuring the timely resolution of technical issues for faculty, staff, and students.
- Assisting in the management of university IT systems, including databases, software applications, and network infrastructure.
- Supporting IT projects related to admissions, such as implementing new software systems, or tools for data management.
- Developing training programs and materials for users on various IT systems relevant to admissions processes.
- Ensuring compliance with data security protocols and policies, especially regarding sensitive admissions data.
- Working with other departments to assess technology needs and improve IT services related to admissions.
- Providing information and guidance to prospective students about admission requirements, processes, and deadlines.
- Assisting in the evaluation of applications and supporting documents to determine eligibility for admission.
- Engaging with prospective students via phone, email, and in-person meetings to answer questions and promote university programs.
- Organizing recruitment events, open houses, and information sessions to attract potential applicants.
- Maintaining accurate records of applicant information and status in the university's admissions database.
- Working closely with the IT department to ensure that admissions systems are functioning effectively and meeting user needs.
- Identifying and implementing improvements in both IT systems and admissions processes to enhance efficiency and user experience.
- Utilizing IT tools to analyze admissions data, and generate reports for decision-making and strategic planning.
- Contributing to the development of policies and procedures related to technology use in admissions.
- Oversaw daily operations of testing center, ensuring smooth and efficient processes.
- Welcomed test-takers, verified identities, and confirmed necessary materials for testing.
- Resolved technical issues during testing, including troubleshooting software and hardware problems.
- Administered exams per Pearson VUE guidelines, maintaining strict adherence to testing conditions.
- Secured confidentiality of test materials and results, ensuring compliance with all policies.
- Monitored test-takers to prevent cheating and uphold examination regulations.
- Maintained accurate records of test administrations, including attendance and results documentation.
- Provided customer service to test-takers, addressing inquiries before, during, and after exams.
- Answered inquiries from customers regarding investments.
- Established and enforced administration policies and rules governing student behavior.
- Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
- Advised students on course selection and academic pathways.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
