Medical Transportation - VEYO
(2025-01)
- Assisting patients in/out of vehicles (wheelchair or walker)
- Monitoring patient comfort and basic condition during transport
- Ensuring seatbelts, and wheelchair securement are correct
- Defensive driving and accident prevention
- Route planning and GPS navigation
- Time management of pickup/drop-off coordination
- Clear communication with healthcare providers and patients
- Basic first aid / CPR certification
Full-Time Caregiver/Family Management - Self-Employed
(2022-01)
Provided full-time care for child, managing daily routines, schedules, and appointments. Coordinated household logistics, budgeting, and time management.
- Developed strong multitasking, problem solving, and organizational skills
- Refined my skills in conflict resolution, and adaptability
Team Leader - Manager - TTEC – FEDEX PROGRAM
(2015-01 - 2023-12)
- Implementing discounts for member that are part of an association
- Communicating with legal to help process the legal documentation and implement the program discounts
- Inbound and Outbound dials
- Excel, Outlook and PowerPoint
- Completed training on email etiquette
- Lead up trainings on time management and rewards program
- Managed team of 22
- HOP reporting
- Managing Kronos
Technician Specialist - ECS
(2014-01 - 2015-12)
- Outbound dials to doctor's offices and hospitals to set appointments for technicians to collect the medical records.
- Verify patient and doctor information.
- Create technicians schedules.
- Fax packets of medical records
- HIPPA laws
Crimping Tech - Dynalloy
(2013-01 - 2013-12)
- Packaging
- Updating procedures
- Assembling products
- Product knowledge
- ADA tickets
- Galaxy
- Outlook
Contact Specialist - University Of Phoenix
(2011-01 - 2012-12)
- Qualifying potential students to direct them to the correct enrollment counselor.
- Auto dialer
- Outlook
- Customer service
- Training on dialer
