Kaneisha Walker

Customer-focused professional with 13+ years of experience in healthcare, remote customer service, data entry, call center operations, and administrative support. Proven ability to work independently in remote environments while delivering outstanding customer experiences. Skilled in Microsoft 365, Outlook, Word, Excel, Teams, CRM systems, EMR documentation, HIPAA compliance, fast typing, multitasking, troubleshooting, and resolving complex customer concerns.

Recognized for accuracy, professional communication, organization, and adapting quickly to new technology.

Certified Hemodialysis Technician at RenPro Healthcare (2013-01 – Present)

• Delivered high-quality dialysis treatments while providing compassionate patient care.
• Maintained accurate electronic medical records and HIPAA compliance.
• Collaborated with physicians and nurses while documenting patient information accurately.
• Troubleshot equipment and managed multiple priorities in a fast-paced environment.

Remote Customer Service & Data Entry Representative at Spectrum (2019-01 – 2023-12)

• Provided remote customer support by phone while maintaining high customer satisfaction.
• Entered and updated customer information with accuracy across multiple systems.
• Resolved billing, account, and service concerns while documenting every interaction.
• Worked independently from a remote environment and consistently met productivity goals.

Customer Service Representative at Convergys (2009-01 – 2014-12)

• Managed high-volume inbound calls.
• Resolved customer issues and documented interactions.
• Met quality and performance metrics.

Cocktail Server at DraftKings at Casino Queen (2024-01 – Present)

• Delivered exceptional customer service in a high-volume environment.
• Resolved guest concerns professionally while handling payments accurately.

Associate of Applied Science in Mortuary Science