Kanesha Lloyd

Results-driven Program Manager with 10+ years of experience leading cross-functional initiatives, optimizing operational workflows, and driving measurable performance improvements across logistics, e-commerce, and supply chain environments. Proven ability to manage large-scale programs, analyze operational KPIs, and lead teams of 50+ employees while delivering process improvements and data-driven insights for executive leadership.

Senior Operations Program Manager at Amazon (2021-2025)

Led operational programs supporting fulfillment operations processing 25,000+ packages daily.

• Led operational programs supporting fulfillment operations processing 25,000+ packages daily.
• Managed and developed a team of 50+ associates achieving 98% productivity KPI performance.
• Implemented workflow improvements that increased operational efficiency by 7–10%.
• Developed executive dashboards tracking 10+ KPIs including productivity, SLA compliance, and throughput.
• Reduced operational escalations by 18% through proactive risk monitoring and cross-functional coordination.

Program Operations Analyst at Amazon (2020 – 2021)

Analyzed logistics data and maintained performance dashboards for delivery operations.

• Maintained dashboards tracking delivery performance for 200+ daily shipments.
• Analyzed logistics data improving on-time delivery performance by 12%.
• Tracked service level agreements and program milestones across delivery teams.
• Standardized reporting processes improving reporting accuracy by 20%.
• Supported leadership with performance analytics used for workforce planning.

Operations & Logistics Program Coordinator at Darby Dental Supply (2017-2020)

Coordinated logistics and inventory programs supporting supply chain operations.

• Coordinated logistics and inventory programs supporting $5M+ annual supply chain operations.
• Led inventory reconciliation initiatives improving warehouse data accuracy by 15%.
• Generated operational reports evaluating inventory turnover and order fulfillment metrics.
• Collaborated with cross-functional teams across sales, warehouse, and procurement.
• Improved reporting processes reducing inventory discrepancies by 20%.

Master of Business Administration in MBA – Grand Canyon University

Bachelor of Business Administration in Business Administration – LeMoyne-Owen College