Kanisha Robinson

Administrative professional with over 10 years of experience supporting executive leadership, office operations, and hospitality services in federal and fast-paced business environments. Proven expertise in office coordination, calendar and schedule management, procurement documentation, records management, and CRM systems. Skilled at streamlining administrative processes, maintaining accurate data, coordinating cross-functional activities, and ensuring compliance with organizational policies and procedures.

Recognized for exceptional organizational, communication, and problem-solving skills, with a strong commitment to delivering outstanding customer service while handling sensitive and confidential information with professionalism, discretion, and integrity. Adept at building positive relationships, managing multiple priorities with minimal supervision, and contributing to efficient, high-performing teams.

Executive Administrative Assistant - NIH (National Institute of Health) - Bethesda, MD

(2019-01 - 2025-06)

Provide high-level administrative support to senior executives, including calendar management, travel coordination, and confidential correspondence.

• Manage domestic and international travel logistics with detailed itineraries.
• Coordinate executive meetings, agendas, and minutes, ensuring timely follow-ups.
• Handle sensitive data with discretion and professionalism.
• Liaise between departments and external stakeholders to support smooth operations.
• Prepare executive briefs, reports, and presentations.
• Manage procurement, invoice, and expense reimbursement.
• Utilize systems such as Microsoft Office, Google Workspace, Concur, Salesforce, and SharePoint.

Office Manager - VMG Resources, LLC - Washington, DC

(2018-07 - 2019-01)

• Coordinated daily office operations to ensure efficient workflow and administrative support.
• Managed executive calendars, scheduled meetings, appointments, and conference calls.
• Organized meetings, prepared agendas, recorded meeting minutes, and tracked action items.
• Maintained electronic and physical filing systems to ensure accurate recordkeeping and document accessibility.
• Prepared, proofread, and distributed correspondence, reports, presentations, and other business documents.
• Served as the primary point of contact for visitors, clients, vendors, and staff, delivering professional customer service.
• Ordered office supplies, monitored inventory levels, and coordinated vendor services.
• Processed purchase orders, invoices, reimbursements, and procurement documentation.
• Maintained databases, CRM systems, and confidential personnel or client records.
• Coordinated onboarding activities for new employees, including workspace setup and orientation materials.
• Assisted with project coordination by tracking deadlines, deliverables, and project documentation.
• Supported compliance with company policies, procedures, and administrative standards.
• Managed incoming calls, emails, and correspondence, responding to inquiries and directing requests appropriately.
• Coordinated office events, training sessions, and employee engagement activities.
• Collaborated with cross-functional teams to improve administrative processes and office efficiency.
• Maintained confidentiality while handling sensitive business and personnel information.
• Identified opportunities to streamline workflows and improve operational effectiveness.

Office Coordinator - Hilton

(2013-01 - 2019-02)

• Coordinate daily front office and administrative operations.
• Welcome guests and provide exceptional customer service.
• Answer phone calls, emails, and respond to guest inquiries promptly.
• Schedule staff meetings, prepare agendas, and maintain office calendars.
• Maintain guest records, reservation files, and confidential documents.
• Assist with check-in and check-out procedures during busy periods.
• Coordinate communication between the front desk, housekeeping, maintenance, and other hotel departments.
• Prepare daily occupancy, revenue, and operational reports.
• Order and monitor office supplies and front desk inventory.
• Process invoices, purchase orders, and administrative paperwork.
• Handle incoming and outgoing mail, packages, and deliveries.
• Assist with staff scheduling, onboarding paperwork, and personnel records.
• Coordinate vendor appointments and maintenance requests.
• Ensure compliance with hotel policies, safety procedures, and company standards.
• Resolve routine guest concerns and escalate complex issues to management.
• Support the Front Office Manager with administrative projects and special assignments.
• Maintain accurate filing systems for guests, employees, and operational records.
• Assist with organizing hotel events, meetings, and group bookings.
• Monitor office equipment and arrange repairs or maintenance as needed.
• Promote a professional, welcoming, and organized front office environment.

High School Diploma - Croom Vocational High School

Infrastructure Academy College