Insurance Operations & Underwriting Leader
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Strategic and people-focused leader with 10+ years of experience in underwriting operations, client services, and team development. Proven track record of driving measurable results through coaching, process improvement, and cross-functional collaboration. Adept at managing high-performing teams, optimizing workflows, and delivering exceptional service in fast-paced commercial insurance environments.
In my current role as Supervisor, Associate Underwriting at American National Property & Casualty in Springfield, MO, I lead a high-performing team specializing in Special Farm Package and Business Auto Policies. I’ve eliminated backlogs, enabling my team to operate ahead of schedule and consistently achieve 100% on-time policy processing. I identified $75 million in process inefficiencies and implemented operational changes that improved accuracy and aligned workflows with strategic goals.
I’m passionate about mentoring and developing talent, which has resulted in multiple promotions within my team. I also collaborate closely with training teams to formalize procedures and support ongoing team development, ensuring we consistently meet and exceed compliance standards.
While earning my MA in International Political Economics from the University of Kent (Brussels Campus), I actively participated in academic and extracurricular activities that enriched my global perspective and leadership skills. I served as a mediator for the Churchill Society, assisted UKIP with research and event coordination, and took part in European Parliamentary teas, engaging with policymakers and diplomats. Additionally, I am a licensed Public Speaker through Key 2 Advance, which has strengthened my ability to communicate complex ideas effectively in diverse settings.