Kareem Russell Mrp

Results-driven IT Technical Assistant with hands-on experience supporting end users, deploying Windows workstations, configuring Microsoft 365, installing enterprise software, troubleshooting hardware and network connectivity issues, and supporting cybersecurity awareness initiatives. CompTIA Security+, AWS Certified Cloud Practitioner, and ITIL® 4 Foundation certified with an expanding technical foundation through a Bachelor of Science in Information Technology at Western Governors University. Offers more than 30 years of professional experience in highly regulated healthcare environments requiring exceptional attention to detail, compliance with established procedures, customer service, teamwork, and problem-solving under pressure.

IT Technical Assistant - CRW One Group - New Market, MD

(2026-06)

• Provide desktop and technical support to six end users by diagnosing and resolving hardware, software, and connectivity issues.
• Deploy and configure desktop and laptop computers by installing Windows operating systems, Microsoft 365 applications, Adobe software, and required business applications.
• Prepare new workstations for production by installing operating system updates, software patches, security updates, and verifying system functionality prior to deployment.
• Install, configure, and maintain Microsoft 365 applications to ensure users have reliable access to productivity tools.
• Evaluate workstation performance by monitoring available disk space and performing hardware diagnostics during troubleshooting activities.
• Troubleshoot basic network connectivity issues by inspecting network switches and ports to isolate hardware and connectivity problems.
• Support organizational cybersecurity initiatives by monitoring SafeTitan phishing simulation campaigns and reviewing user interactions with simulated social engineering emails.
• Verify completed workstation deployments meet organizational standards for security, functionality, and user readiness.

Certified Surgical First Assistant / Certified Surgical Technologist - Self-Employed & Hospital-Based Positions

(1993 - 2026)

• Assisted orthopedic surgeons and multidisciplinary surgical teams during complex surgical procedures while maintaining strict compliance with patient safety, sterile processing, and regulatory requirements.
• Prepared operating rooms, surgical instruments, and specialized equipment to support efficient surgical procedures and optimal patient outcomes.
• Applied casts, splints, and assisted with orthopedic clinical procedures in fast-paced healthcare environments.
• Trained clinical personnel on casting procedures, clinical workflows, and best practices.
• Maintained accurate documentation while adhering to established healthcare regulations, safety standards, and quality procedures.
• Demonstrated sound judgment, attention to detail, teamwork, and effective communication in high-pressure environments.

Bachelor of Science - Information Technology - Western Governors University (2024-04)

Diploma - Surgical Technology - Fayetteville Technical Community College