Business Office Manager - Destiny Springs Healthcare - Surprise, AZ
(2023-02)
- Supervise and lead the billing team, work closely with the authorization team to ensure that all authorization requests are submitted and received accordingly
- Process and submit medical claims including Medicaid and commercial insurances for 95-bed inpatient behavioral health hospital and the hospital intensive outpatient clinic
- Conduct ongoing training with team members to maintain knowledge and understanding of current processes
- Monitor and adjusted payer plans to ensure all payer plans, billing codes and invoices are correct and populate invoices accurately for timely billing
- Process EOM, write-offs, revenue adjustments, refunds, and cash posting to accounts in a timely manner
- Run, review and format reports and provide updates to upper management
Revenue Cycle Team Lead - ResCare Home Care - Phoenix, AZ
(2021-07 - 2023-02)
- Manage the 8-member billing team including self-pay, private pay, long term care insurance governmental and VA payers in 10 states for home care services as well as the residential/community living billing team including Medicaid and governmental payers processing more than $50M per month
- Provide revenue reports, payment back up and aging reports to various teams as needed. Perform revenue analysis and provide information on billing rates and revenue trends
- Monitor for rejections in clearing house and coordinate with collections teams to resolve denial issues to ensure payment of claims
- Work closely with the IT department to ensure all payer plans, billing codes and invoices are correct and populate invoices accurately for timely billing
- Interview, hire and train new team members. Organize and conduct team meetings and team building activities
Head Cashier - Lowe's Home Improvement
(2022-02 - 2022-09)
- Manage front end cashiers to ensure customer's experience is positive, provide excellent customer service and by assisting customers and addressing any issues
- Provide supervision, coaching and support to the front-end team
- Manage all checkout functions and refunds, monitor cash drawers and maintain checkout area
- Oversee coverage of registers and store supply as well as perform opening and closing duties
- Provide overrides, unlock product, administer breaks and assist the return center
Revenue Cycle Manager - Team Select Home Care - Phoenix, AZ
(2019-06 - 2020-08)
- Supervised and led the home care billing team including Medicaid and commercial insurance for 9 branches in 4 states, managed team to ensure all billing was processed and submitted to payers weekly
- Supervised authorization team and medical records team to ensure that all authorization requests and orders were submitted and received accordingly
- Conducted monthly accounts receivable conference calls with executive directors, regional managers and branch managers to communicate on all accounts and updated payment status
- Conducted ongoing training with all teams to maintain team knowledge and understanding of current processes
- Monitored and adjusted payer plans to ensure all payer plans, billing codes and invoices were correct and populated invoices accurately for timely billing
- Processed write-offs, revenue adjustments, refunds, and cash posting to accounts in a timely manner
- Completed provider enrollment and set up EFT and ACH with new payers
Revenue Cycle Supervisor - ResCare Home Care - Phoenix, AZ
(2014-03 - 2019-05)
- Managed the private pay billing team including self-pay, private pay, long term care insurance, governmental and VA payers in 10 states
- Organized and conducted monthly accounts receivable conference calls with executive directors, regional managers and branch managers to communicate on all accounts and payment status
- Worked closely with the IT department to ensure all payer plans, billing codes and invoices were correct and populated invoices accurately for timely billing
- Accurately processed billing of $550K+ per month, invoicing home health care services for 12 branches in 3 states
- Analyzed data and revenue, provided monthly reports with recommendations on billing rates
- Completed the verification of insurance benefits, submitted invoices to insurance companies accordingly
- Processed write-offs, revenue adjustments, refunds, and cash posting to accounts in a timely manner
- Selected as employee of the month multiple times
Accounts Payable Processor - Royal Personnel/Discount Tire - Scottsdale, AZ
(2013-08 - 2014-03)
- Efficiently processed invoices within a 30-day period, obtained proof of delivery, entered invoices into general ledger, filed claims with vendors
- Effectively communicated with stores regarding inventory and deliveries, resolved discrepancies ensuring attention to detail
- Selected as employee of the month
Credit Manager - Quality Distributors - Phoenix, AZ
(2010-01 - 2013-08)
- Regularly achieved monthly collection bonus, collections normally more than $300K per month
- Managed 500+ credit accounts and collections for dealers across the U.S.
- Obtained and reviewed credit reports, determined credit limits for each account, up to $50,000
- Integrated over 2,000 customers with EPAY in 2013, maintained system, created accounts, assigned and increased limits, process contracts, write offs, collections, bad debt, w-9s and check requests
- Selected as employee of the month multiple times during tenure
Nanny - Nooraly Lalji - Scottsdale, AZ
(2020-09 - 2020-11)
- During COVID, worked as a nanny for a doctor and her family assisting with virtual learning, lessons and homework
- Ensured that the personal needs of all 3 children were met daily; bathing and dressing children as required
- General housework including making beds, completing children's laundry, dishes, tidying, putting away groceries
- Organized appropriate creative arts and crafts as well as outdoor activities for children
Cafeteria Clerk - Deer Valley Unified School District - Phoenix, AZ
(2001-08 - 2005-05)
- Collected cash and check payments for student's lunch accounts, balanced accounts and prepared daily deposits. Continued to volunteer at this school until re-entering the workforce in 2010
