Karen Fuentes

I have 3 years of experience in working customer service, food service, hospitality and team building and I'm dedicated to giving exceptional customer service. I always strive to have a very good track record with all of my employers. Authorized to work in the US for any employer.

Barista and Cashier at Sodexo (Present)

Currently working as a barista inside PIH hospital

• Take orders
• Make drinks
• Clean and take inventory
• help direct guest
• Answer calls
• Count money

Foh team member /Mobile Concierge at Chick-fil-A, Inc. (2019-11 – 2021-10)

I worked a Chick-fil-A for three years and I was hired as a regular Foh team member which my task consisted of. I was then promoted to Mobile concierge for the reminding 2 years. My position as a concierge required me to

• Working as cashier
• Learned to input orders
• Learned to manage refunds
• Sweep and mop the restaurant and bathroom
• Wipe tables down and sanitize them
• Hosted our dining room
• Learned to stock up inventory
• Bag food
• And learned to open and close the restaurant
• Greet and welcome guest as they entered the restaurant
• Engage with guest as they waited for their orders
• Ensure that all third party and mobile orders were in our system and being prepared
• Ensure that guest and drivers were receiving the correct orders and nothing was missing from their orders
• Be able to refund customers when charged wrong or inconvenienced with their orders
• Clean up my area throughout my shift
• Taking orders and preparing drinks
• Multi task multiple task throughout my shifts
• Work with mobile app technical difficulties
• And alway ensure the customers are satisfied

General educational development