Karen Graham

Results-driven Health Administration and Customer Service professional with over 12 years of experience specializing in disability claims management and customer service. Recognized for strong leadership, effective communication, and the ability to drive organizational goals.

Disability Claims Supervisor - The Hartford Insurance

(2020-05 - 2024-01)

• Supervised and coached a team of claims analysts responsible for disability leave requests
• Directed the administration, compliance, and oversight of disability leave programs.
• Collaborated with Operations teams to resolve complex claim issues promptly.
• Monitored team performance, productivity, and quality standards to ensure excellence.

Senior Claims Analyst - The Hartford Insurance

(2015-04 - 2020-04)

• Made timely and accurate decisions regarding Leave of Absence (LOA), Short-Term Disability (STD), and Workers' Compensation claims.
• Reviewed disability and leave claims while applying statutory and regulatory requirements.
• Evaluated documents and medical information to determine eligibility and benefit approval.

Disability Insurance Claims Consultant - Dell Disability Lawyers

(2025-02 - 2026-03)

• Assessed eligibility and approved various leave programs, including Leave of Absence (LOA).
• Collaborated with third-party vendors and insurance carriers to facilitate timely resolutions.
• Ensured compliance with applicable policies, procedures, and regulatory requirements.

Guest Service Agent - Spirit Airlines - FLL International Airport

(2024-04 - 2026-04)

• Deliver exceptional customer service while assisting guests with check-in procedures.
• Utilize airline reservation and operational systems to process passenger transactions.
• Manage reservations, flight rebooking, baggage processing, and travel-related inquiries.

MSc - Health Law - Nova Southeastern University (2017-03)