T Mobile Expert - T-Mobile - Chattanooga, TN
(2024-05)
- Develop sd loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Opened, stocked and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted customers in setting up new devices, explaining data, and troubleshooting technical issues as needed.
Bartender/cashier - Mariscos El Cuhhmaron - Dalton, GA
(2024-05 - 2024-12)
- Performed opening and closing duties, plus printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed local clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Retail Employee - Eclectic79boutique - Dalton, GA
(2021-05 - 2024-07)
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Managed a clean, safe, and organized store environment for the comfort of customers and employees alike.
- Assisted in the planning and execution of promotional events to boost store traffic and sales performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
- Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, appeal, and promote specific merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
