Controller - Gallaher Management Group, Inc. - Maysville, NC
(2020-12)
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Managed and audited daily financial functions in collaboration with accounting and payroll personnel.
- Managed payroll data entry and processing for under 50 employees to comply with predetermined company guidelines.
- Prepared balance sheets, cash flow reports and income statements.
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
Project Coordinator - Yoh Services LLC. - Erie, PA
(2019-04 - 2020-12)
Assigned to Wabtec's locomotive transportation plant.
- Completed two semi-annual Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) supplier surveys for approximately 500 suppliers within 99% quality standard.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
Project Controls Administrator - Modis Engineering & IT - Erie, PA
(2018-11 - 2019-04)
- Consulted with clients to define objectives and develop scopes.
- Prepared detailed work plans and schedules and maintained required project baselines for approximately 12 different projects in Claims and Commercial Lines portfolios at Erie Insurance.
- Project planning, scheduled maintenance, and updated/stored project documents on SharePoint.
- Monitored issue resolutions risk mitigation activities, and life cycle flows of projects in Waterfall and Agile.
- Managed and was Subject Matter Expert (SME) on project planning tool Clarity for internal employee customers.
Provider Services Advocate - UPMC - Erie, PA
(2018-09 - 2018-11)
- Boosted customer experiences by delivering superior customer service and issue resolution via telephone and chat for Health Plan customers (providers, vendors, facilities, etc.)
- Collected, arranged and input information into database system.
- Exceeded designated quality (98%) and production (100% of 60 calls per day) standards
- Knowledge of medical terminology, ICD-10 CPT-4 coding, HMO, POS, PPO plans, coordination of benefits, Medicare, Medicaid, CHIP
Medicare Business Development Project Coordinator - Provider Resources, Inc. - Erie, PA
(2018-01 - 2018-04)
Position eliminated April 2018.
- Provided support for Business Development Team with Requests for Proposal (RFP's) to federal and state government entities contract bids, including Centers for Medicare and Medicaid (CMS), Center for Disease Control (CDC), state Departments of Insurance (DOI's), etc.
- Developed and maintained detailed project schedules for as many as 20 projects at a time.
- Document version control and quality assurance for formatting with strict adherence (100%) to all deadlines and completion of all weekly Divisional Strategic Business Development Reports.
Quality Assurance Analyst - Provider Resources, Inc. - Erie, PA
(2013-12 - 2018-01)
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications by completing quality audits on 12 - 15 analysts' work within 1 - 2 days of receipt within 100% production standard.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
- Responsible for answering only incoming provider hotline phone for inquiries concerning Electronic Health Record (EHR) appeals
Project Coordinator - Yoh Services LLC. - Erie, PA
(2012-08 - 2013-12)
Assigned to GE Transportation (later Wabtec).
- Completed two semi-annual Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) supplier surveys for approximately 500 suppliers within 99% quality standard.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Processed Country of Origin (COO) requests for shipments to clear international customs within 24 hours of receipt.
Regional Director of Human Resources - Senior Healthcare Management - Skokie, IL
(2011-07 - 2012-08)
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted and implemented policies, procedures and employee handbook for 10 long-term care facilities.
- Represented employer during collective bargaining.
Project Coordinator - Yoh Services LLC. - Erie, PA
(2011-06 - 2011-07)
Assigned to GE Transportation's (later Wabtec's) locomotive plant in Erie, PA.
- Completed two semi-annual Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) supplier surveys for approximately 500 suppliers within 99% quality standard.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
Human Resources Manager - Presque Isle Rehab & Nursing Center - Erie, PA
(2009-10 - 2011-06)
- Maintained payroll and benefits for employees in various departments and diminished financial discrepancies through expert program management.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics, reducing claims by >50% within one year
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Directed job fairs to bring in local talent for long term and seasonal positions.
Business Office Manager - Presque Isle Rehab & Nursing Center - Erie, PA
(2007-09 - 2009-10)
- Maximized cash flow through optimal billing and collection processes, census reporting, third party and Private pay billing, account follow-up, monthly AR close, cash management, Medicare Bad Debt reporting, resident Medicaid applications, and annual state surveys/audits.
- Completed bi-weekly payroll for 121 employees.
- Performed billing, collection and reporting functions for office generating over $500 million annually.
- Processed facility's Accounts Payables.
- Served as first corporate Assistant Administrator during absence (instead of Director of Nursing).
Business Analyst - Palmetto GBA - Columbus, OH
(2006-07 - 2007-07)
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed functional, regression, and system testing.
- Managed and facilitated test plan development, test care/script development, test execution, defect tracking, and reporting & analysis.
- Supervised 4 test analysts.
