Karess Wright

Customer Service and Operations Leader with 10+ years of experience leading teams across retail, hospitality, and cannabis industries. Proven success supervising staff, coaching employees, managing cash operations, inventory, customer escalations, and high-volume environments while improving operational efficiency and customer satisfaction.

Sales Floor Supervisor at Burlington (2025-09 – 2026-02)

• Supervised daily retail operations and led associates in a fast-paced environment.
• Managed cash handling, key-holder responsibilities, and customer escalations.
• Coached employees and maintained merchandising and operational standards.

Craft Bartender / Mixologist at Joystiq (2023-10 – 2026-02)

• Delivered exceptional guest service in a high-volume environment.
• Managed POS transactions, opening/closing procedures, and cash reconciliation.
• Built repeat clientele through personalized hospitality.

Lead Budtender / Inventory Manager at Cookies Dispensary (2019-09 – 2022-04)

• Led daily dispensary operations and inventory control.
• Maintained compliance, audits, and inventory accuracy.
• Trained employees and provided expert customer education.
• Processed high-volume cash transactions while ensuring compliance.

High School Diploma – Merced High School

Cosmetology – Milan Institute