Karina Alarcon

Enthusiastic customer-oriented individual works well within a team, hardworking bilingual individual with record of dependability and punctuality.

Patient Service Representative II - OnVida Health - Yuma, AZ 85364

(2023-08)

Schedules and reschedules of all routine and non-routine medical services for assigned patient population. Coordinates scheduling and referrals to other healthcare providers and services. Confirms daily data entry of medical appointments, special instructions, patient information /jurisdiction and pre-postoperative or procedure instructions.

Performs a variety of administrative duties including answering phones, faxing and filling of confidential documents, and basic internet and email utilization. Work closely with the back office/medical assistant team and providers to maximize the patients care experience.

• Performs scheduling and rescheduling and registration, verifies eligibility and obtains authorizations for ambulatory appointments, procedures or surgery scheduling in support of the patients care needs.
• Performs insurance verification, identifies when precertification requirement exists for ambulatory appointment and obtains and documents pre-certification/authorizations prior to appointment.
• Secures all demographic and financial information, including Medicare/Medicaid, Third Party Liability (TPL), and workers compensation, verifies and or notifies insurance company, completes cash deposits(co-pays,deductibles,self-pay).

Store Lead - Walgreens - Yuma, AZ 85364

(2015-09 - 2023-05)

Open and close the store, including all required systems startups, required cash handling, and ensuring the floor and stockroom are ready for business day. Responsible for opening back door and stockroom for deliveries. Complete product returns, order voids, customer refunds, cash drops to the safe and provide change as requested to cash registers.

Greet customers and offer assistance with products and services. Assist store manager in evaluating and developing displays, complete resets and revisions, maintaining accurate inventory counts. Assists with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary.

Assist and delegate daily tasks to other team members.

Photo Specialist - Walgreens - Yuma, AZ 85364

(2015-09 - 2023-05)

Duties included but not limited to photo printing, maintaining the printer and processing equipment, monitoring paper and ink supply levels, taking and organizing orders, answering customer questions and working the photo lab cash register.

Date thinning - Foothill Packing Inc. - Somerton, AZ 85350

(2015-04 - 2025-05)

Seasonal job which included thinning date strands.

Customer Service Executive - Alliance Tech Corporation - Yuma, AZ 85364

(2014-03 - 2015-03)

Customer service, call center setting which included answering telephone, answering emails and updating profiles.

• Business Administration duties which included serving as liaisons between corporate officials and customers or clients.

Clerk, Beauty Advisor, Photo Lab Technician, Pharmacy Technician Trainee - Walgreens - Yuma, AZ 85364

(2009-07 - 2011-01)

Worked in all departments in store, cash handling experience and excellent customer service.

• Supervised employees in Photo department for it to run efficiently.

Customer Service Rep/Account Manager - ANRES Technologies Corp. - Yuma, AZ 85364

(2009-07 - 2011-01)

Call center setting, responsibilities included assisting customers through telephone and email communication inquiries regarding VISA cards.

• Attended affiliates requests or concerns regarding accounts.

Substitute Cross Guard and Receptionist - Somerton School District - Somerton, AZ 85350

(2007-01 - 2009-05)

Responsibilities included setting up traffic signs on street and assisting children and adults in a safe manner to cross streets. Assisted in transportation office as receptionist.

Clerk - United States Postal Service - Somerton, AZ 85350

(2005-09 - 2006-06)

Duties included sorting and boxing mail.

• Answering telephones and receiving messages, handling customer requests and inquiries.
• Helped translate and would prepare packages and mail to be sent to main plant in Phoenix, AZ.

GED - I-BEST Somerton (2011-02 - 2011-03)

Nursing Assistant Certificate - RCFBH Somerton (2011-04 - 2011-05)

Pharmacy Trainee License (2014-03)