Karina Castellanos

A versatile and adaptable Operation Manager with a demonstrated background in software testing, data entry, user acceptance testing, regulatory compliance, calendar management, social services coordination, scheduling, and customer retention. Utilizes excellent communication in both English and Spanish and strong problem-solving skills to perform complex clerical work and make difficult decisions in high-stress environments. Serves as a key contributor to the long-range success of an organization.

Software Testing Analyst at R1 RCM (2022-01 – 2025-01)

• Created customized code solutions, implemented and managed a comprehensive testing plan, and provided weekly updates to product managers and clients to ensure alignment across team and with product management goals.
• Developed and executed test plans, test cases, and test scripts to ensure software quality.
• Conducted functional, regression, system integration, and user acceptance testing (UAT).
• Identified, documented, and tracked defects, using test management tools such as Jira and Azure DevOps.
• Collaborated with developers and business analysts to troubleshoot issues and validate fixes.
• Ensured compliance with software quality standards and best practices.
• Assisted in performance and load testing to measure system scalability.
• Provided detailed test reports and recommendations for improvements.

Work Sabbatical (2017-01 – 2021-12)

• Relocated family for international work of spouse.
• Acquired undergraduate degree and pursued law degree until global pandemic precluded further study.

Social Services Assistant at RIVERSIDE COUNTY DEPT OF PUBLIC SOCIAL SERVICES (2015-01 – 2016-12)

• Scheduled daily task on master calendar.
• Coordinated visits between multiple parties.
• Created detailed report based off child visits and provided recommendations to supervisor.
• Conducted child removal and placement.
• Provided customer service to all parties who were involved in case.
• Ensured clients were within compliance of policy and court orders such as drug tests.
• Transported documents to and from Southwest Superior Court.
• Cared for detained youth while awaiting placement.
• Conducted clerical work on daily basis.
• Transported clients and youth to scheduled visits and court dates.
• Performed data gathering on case files.
• Translated important information to parents.

English Instructor at CAMP HUMPHREYS (2011-01 – 2014-12)

Moved to Korea with family due to husband's military orders. Taught English to Korean nationals from ages of seven to 60.

Juris Doctor in Law – TRINITY LAW SCHOOL, TRINITY INTERNATIONAL UNIVERSITY (2028-01)

Bachelor of Arts in Human Development and Family Studies – AMERICAN MILITARY UNIVERSITY (2017-01)