Karina Martinez

Detail-oriented administrative professional with over five years of experience in healthcare, customer service, and office administration. Skilled in coordinating schedules, managing confidential records, communicating with patients, insurance companies, employers, attorneys, and healthcare providers. Recognized for exceptional organization, multitasking, attention to detail, and providing outstanding customer service in fast-paced environments. Bilingual in English and Spanish.

Workers' Compensation Coordinator - Beach Cities Orthopedics of Keck USC

(2023-12)

• Coordinate workers' compensation cases while ensuring timely and accurate documentation.
• Schedule patient appointments and coordinate care with physicians, employers, attorneys, and insurance adjusters.
• Verify insurance eligibility and obtain authorizations.
• Maintain confidential electronic medical records.
• Answer multi-line phones and provide professional patient support.
• Prepare referrals, reports, and workers' compensation paperwork.
• Manage multiple priorities while meeting deadlines.

Veterinary Assistant - PV Village Pet Hospital

(2021-05 - 2023-12)

• Assisted veterinarians during examinations and procedures.
• Scheduled appointments and maintained accurate medical records.
• Educated pet owners on treatment plans and follow-up care.
• Managed inventory and medical supplies.
• Provided front-office support, processed payments, and delivered excellent customer service.

Recreation Leader - City of Manhattan Beach

(2017-10 - 2021-05)

• Planned, organized, and supervised recreational programs and community events for children, teens, and adults.
• Created a safe, welcoming, and inclusive environment while enforcing safety procedures.
• Assisted with registrations, attendance tracking, facility reservations, and administrative documentation.
• Provided excellent customer service and resolved participant concerns professionally.
• Collaborated with staff to coordinate seasonal events and activities.
• Maintained participant records and supported daily office operations.
• Set up and broke down equipment while ensuring facilities remained clean and organized.
• Developed leadership, communication, conflict-resolution, and problem-solving skills.

Certificate - Veterinary Assistant - El Camino College (2020)