Kitchen runner - Chick fil a - Grapevine texas
(2012-02 - 2014-09)
Produce preparation, line cook
- Maintained cleanliness and organization of the kitchen environment to uphold safety and hygiene standards.
- Delivered food orders to appropriate stations quickly and accurately to enhance service efficiency during busy periods.
- Monitored food storage areas for freshness and proper labeling, ensuring compliance with health regulations.
- Engaged in effective communication with front-of-house staff to ensure timely and accurate order fulfillment.
- Utilized time management skills to prioritize tasks effectively in a fast-paced kitchen environment.
- Assisted in the training of new kitchen staff to ensure they understood their roles and responsibilities.
Shift lead - Arby's - Grapevine texas
(2011-08 - 2012-02)
Shift management
- Oversaw daily shift operations, ensuring optimal staffing levels and resource allocation to meet business needs.
- Coordinated communication between shifts to ensure seamless operations and address any issues in real-time.
- Resolved customer complaints promptly, maintaining high satisfaction levels and promoting a positive brand image.
- Managed cash handling and financial transactions during shifts, ensuring accuracy and accountability.
- Led by example, demonstrating professionalism and a strong work ethic to motivate team members.
Customer service / restaurant industry - In n out burger - Grapevine texas
(2013-07)
- Delivered exceptional customer service by actively listening to customer needs and resolving issues promptly.
- Managed daily operations in a fast-paced restaurant environment, ensuring high standards of cleanliness and efficiency.
- Trained and mentored new staff on service protocols, contributing to a cohesive team and improved service delivery.
- Collaborated with kitchen staff to streamline communication and improve order accuracy, enhancing overall customer satisfaction.
- Oversaw the preparation and presentation of food and beverages, maintaining quality standards.
- Handled cash transactions and managed the cash register, ensuring accuracy in daily financial reports.
