Karla A Gonzalez

Detail-oriented professional with strong customer support skills. Experienced in reservation processing and issue resolution. Ready to enhance customer satisfaction and streamline travel coordination. Skilled in coordinating complex travel arrangements and handling ticketing for various transportation modes.

Experience includes managing reservations, providing customer service, and resolving issues efficiently to ensure smooth travel experiences. Strong communication skills and adept at leveraging technology for booking and adjustments. Contributed to increased customer satisfaction through proactive problem-solving and attention to detail in previous roles.

Airline Reservation Agent at American Airlines (2025-01 – 2025-10)

• Processed reservations and cancellations using Sabre reservation system.
• Assisted passengers with special requests and travel accommodations.
• Coordinated with airline staff to resolve customer issues promptly.
• Provided information on baggage policies and fees to travelers.
• Handled payment transactions securely and efficiently for bookings.
• Educated customers on loyalty programs and benefits offered by the airline.
• Explained fare rules and regulations to customers while helping them select appropriate flights.

Technical Support Advisor at Verizon Wireless (2023-03 – 2025-08)

• Provided company users with tech support for IT problems and account maintenance.
• Provided technical support to other staff members regarding laboratory equipment operation and calibration processes.
• Answered various emails to provide technical support for online gaming users.

Bachelor Degree in Business Administration Professional – Universidad Dominicana O&M (2023-07)