Hostess - Nakatos steakhouse - Charlotte, NC
(2025-10)
- Greet and welcome customers in a warmly manner.
- Manage waitlist and estimating times.
- Answering phone calls and taking reservations.
- Seating guests according to table availability and restaurant flow.
- Providing menus and explaining specials and promotions.
- Communicating with servers, managers and kitchen staff about table status.
- Monitoring the dining room to balance seating sections.
- Handling questions, requests, and concerns professionally.
- Managing large parties and special occasions.
- Maintain clean and organized host stand.
- Assisting with takeout orders or customer service needs.
- Thanking guests as they leave and inviting them back.
Front desk agent - Courtyard by Marriott - Charlotte, NC
(2025-03 - 2025-08)
- Greet and welcome guests with a warm, friendly attitude upon arrival.
- Perform check-in and check-out procedures efficiently and accurately.
- Manage guest reservations, cancellations, and special requests.
- Answer phone calls and respond to emails promptly and professionally.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest complaints and resolve issues to ensure customer satisfaction.
- Process payments, balance cash drawers, and maintain accurate records.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Maintain the cleanliness and organization of the front desk area.
- Uphold company policies and always ensure guest privacy and safety.
Host - Mr Tokyo Restaurant - Charlotte, NC
(2024-10 - 2025-05)
- Assisted with customer inquiries and special requests with professionalism and courtesy.
- Communicated effectively with servers and kitchen staff to maintain service flow.
- Managed reservations and seating arrangements to optimize table turnover.
- Welcomed guests and ensured a positive dining experience from arrival to departure.
Office Assistant - Martins Machine co - Lancaster, SC
(2021-12 - 2024-09)
- Receive purchase order from customer and process them from the order of material until the shipping of the order.
- Do quotes for different products that our customer need.
- Maintain communication with customers and vendors.
- Keep list of prices and contacts of our vendors updates as well as look for potential allies.
- Read and analyze drawings or engineering prints to order correct material, size and amount.
- Packaging and shipping od the orders.
- Manage returns and refunds.
- Create invoices and payment options for our customers.
- Look out for best options for carrier or shipping companies.
Waitress - Quick & Smart Solutions - Charlotte, NC
(2020-01 - 2020-03)
- Banquetes and catering
- Serving tables at hotel LeMeriden, Evoke restaurant
- Catering waitress at social events.
- Wedding catering.
Communications Intern - Nimbo PR - Lima, Peru
(2018-02 - 2018-12)
- Prepared and disseminated press releases for company and clients.
- Collaborated with graphic design and marketing teams devise effective branding strategies.
- Tracked data on company image and adjusted strategies to improve results.
- Developed and deepened relationships with media outlets.
- Created original content for blog posts and website articles.
- Cultivated positive relationships with media organizations to support PR objectives.
- Wrote and uploaded blog posts and articles to drive traffic to client sites.
- Tracked website analytics and reported findings to clients.
- Prepared and presented reports every month to update stakeholders about success of each strategy.
Digital Content Writer - Mercatrend - Lima, Peru
(2017-12 - 2018-02)
- Created unique content for fashion marketing and advertising objectives on social media and blog.
- Support in digital strategy.
- Article writing and development of fashion content schedule.
Event Management Intern - Porter Novelli - Lima, Peru
(2017-05 - 2017-06)
- Organized venues, budgets, guest lists, catering and event timelines for a particular client.
- Organized corporate luncheons, dinners, conferences and special events.
- Coordinated vendors, timelines and budgets for events.
- Creation and diffusion of campaigns on social networks.
- Press and media follow-up.
Interpreter - Interpretia - Lima, Peru
(2016-08 - 2017-04)
Education and Training
- Answer phone calls from US companies who wanted to communicate with their Spanish-speaking clients.
- As an interpreter, I helped communicate with each other by translating from English to Spanish and vice versa.
