Karla Masterrena

Professional Lead Teller passionate about delivering outstanding customer service, friendly, personable and always professional under stressful circumstances. True team leader dedicated to training and teaching proper banking methods. Patient associated banker versed electronic funds transfers, drawer balancing, bank vault maintenance and teller team supervision.

Providing the highest level of customer service through expectations of the company, the time and effort needed to help resolve any situation that arises.

HOUSEKEEPER - TLC CLEANING INC COMPANY – HAMPTON INN NY - Hampton Inn, NY

(2015-04 - 2017-11)

• General housekeeper
• Cleaning and organization of the bedroom
• Chang linens
• Vacuumed and mopped the floors
• Cleaned and sanitized bathroom
• General deep cleaner

HOUSEKEEPER SUPERVISOR - EUROSTARS HOTEL - 129 FRONT STREET, NEW YORK, NY 10005

(2017-11 - 2018-06)

• Assist the Director of the Housekeeping in leading the housekeeping team. Provides daily reporting of any and all work performed and assigned at the end of each shift.
• Daily supervision of the housekeeping staff, floor managers and housemen throughout assigned shift.
• Manage the daily activities of the Housekeeping department to include pre and post inspection of guest rooms and facilities.
• Preparation/ Review of work assignments for Housman and Room Attendants.

LEAD TELLER - JPMORGAN CHASE QUEENS NY - Queens, NY

(2017-08)

• Processing transactions in a timely and efficient manner.
• Using company resources to detect and prevent fraud
• Maintaining cash levels for my self as well as other tellers according to policy and procedures guidelines.
• Maintain multiple vaults with the appropriate cash levels, as well as ordering cash for our branch.
• Meeting with managers and bankers daily to set new goals.
• Servicing customer complaints and disputes until the best solution is found and involving a manger when is necessary.

HIGH SCHOOL DIPLOMA - PS.86/HILLCREST HIGH SCHOOL QUEENS NY