Account Manager at Algorithm Digital (2025-12 – Present)
- Served as main point of contact for a portfolio of key clients, resolving issues promptly to ensure consistently high satisfaction and retention.
- Collaborated with internal sales, product, and support teams to deliver custom client solutions, improving client outcomes and strengthening relationships.
- Tracked key performance indicators and monitored customer health scores, enabling proactive account management and early identification of at-risk clients.
- Prepared and presented strategic account reviews, providing actionable insights that supported client growth and renewal opportunities.
Shift Supervisor at Starbucks (2016-07 – 2026-07)
- Supervised daily store operations, delegating floor tasks and assigning deployment positions based on partner strengths to maximize throughput and service speed.
- Maintained a clean, sanitized environment and verified daily logs for food safety, refrigeration temperatures, and equipment maintenance to ensure compliance.
- Trained new baristas and shift supervisors on Starbucks corporate policies, beverage recipes, and customer connection standards, improving onboarding efficiency.
- Enhanced team performance by providing real-time feedback and coaching, resulting in improved customer satisfaction scores.
Medical Receptionist at Oasis Therapy (2019-07 – 2021-12)
- Prepare and submit billing data and medical claims to insurance companies, ensuring timely reimbursement and accurate record-keeping.
- Examine patient bills for accuracy and request missing information, reducing claim denials and improving billing efficiency.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information to support seamless administrative operations.
- Assist therapists with patient care and note taking, contributing to accurate documentation and enhanced patient experience.
Student Intern (Chemistry) at U.S. Consumer Product Safety Commission (2017-06 – 2018-08)
- Conducted rigorous quality control (QC) and thermal stability testing on raw energetic materials and finished aerial shells, ensuring consumer safety compliance.
- Updated comprehensive Standard Operating Procedures (SOPs) using recorded data, enhancing laboratory accuracy and process consistency.
Shift Leader at Dunkin' Donuts (2014-10 – 2016-03)
- Supervised daily operations and deployed a team of 10+ crew members to maintain efficient workflow during peak rush hours, reducing wait times.
- Role modeled exceptional guest service, resolving customer inquiries swiftly and maintaining a welcoming environment to boost repeat business.
- Supported the training and onboarding of new crew members, accelerating ramp-up time and improving team cohesion.
- Monitored inventory levels and coordinated restocking, ensuring product availability and minimizing service interruptions.
