Karlis Brown

To find a position that may evolve into new learning endeavors that will increase my knowledge and allow new growth.

Retail Manager - Goodwill of Coastal of Virginia

(2024-04)

• Key Holder of the store
• Provide feedback to associates based of performance
• Process Donations
• Assist with putting merchandise on floor daily
• Handle Escalations when necessary

Debt Collector - PRA Group

(2023-11 - 2024-04)

• Take inbound and outbound customer calls
• Collect on past debt
• Negotiate debt accounts to satisfy

IT Field Service Technician - H&R Block

(2023-08 - 2023-11)

• Remote Access to computers via Bomgar to fix and update software
• Install and upgrade computers
• Install scanners and printers configure to network

IT Support Services Technician - Family Dollar

(2019-06 - 2023-06)

• Assist stores with troubleshooting store equipment
• Order replacement parts if needed
• Assist in End of Day walkthroughs
• Level 1 troubleshooting of Trextel Network in stores to get store network back online
• Level 1 troubleshooting of PDT scanners (applications,re install pacakages if needed.)

IT Help Desk Technician - Dollar Tree (Priority Staffing)

(2018-12 - 2019-05)

• Test PDT handguns for connectivity on wireless network
• Ping Aruba Access Point for a good IP address
• Verify the PDT handgun maintain at least a good signal thru out the store
• Send report to supervisor if PDT signal level is under -70dbm in any store
• Reimage training PCs that is running on Windows XP
• Troubleshoot Aruba access point if unable to connect
• Install Bomgar Client on training PCs that haven't been updated

Technical Support - Cox Communications

(2014-05 - 2018-10)

• Building customer relations by resolving their technical issues
• Actively listening to customers to understand their needs or requests
• Offer guidance and conduct side by side training
• Schedule service appointments and create tickets when necessary
• Handling incoming technical support related calls
• Use Cox Solutions center on every call for troubleshooting the customer services in their home
• Use Tech See to walk customer thru self install of equipment
• Recommend Self Help tips to customers to resolve and reduce call back
• Test phone lines with GR909 tool for issues with in the Cox network
• Provision 3rd party modems to customers account and verify good IP address
• Provision eMTAs for Cox Digital Phone Services
• Resolve issues with email for either sending or receive email thru various email clients

Account Services Representative - Cox Communications

(2008-10 - 2014-05)

• Handle billing disputes
• Transfer or setup new service
• Process payments
• Handle payments arrangements on accounts with bad debt