Retail Manager - Goodwill of Coastal of Virginia
(2024-04)
- Key Holder of the store
- Provide feedback to associates based of performance
- Process Donations
- Assist with putting merchandise on floor daily
- Handle Escalations when necessary
Debt Collector - PRA Group
(2023-11 - 2024-04)
- Take inbound and outbound customer calls
- Collect on past debt
- Negotiate debt accounts to satisfy
IT Field Service Technician - H&R Block
(2023-08 - 2023-11)
- Remote Access to computers via Bomgar to fix and update software
- Install and upgrade computers
- Install scanners and printers configure to network
IT Support Services Technician - Family Dollar
(2019-06 - 2023-06)
- Assist stores with troubleshooting store equipment
- Order replacement parts if needed
- Assist in End of Day walkthroughs
- Level 1 troubleshooting of Trextel Network in stores to get store network back online
- Level 1 troubleshooting of PDT scanners (applications,re install pacakages if needed.)
IT Help Desk Technician - Dollar Tree (Priority Staffing)
(2018-12 - 2019-05)
- Test PDT handguns for connectivity on wireless network
- Ping Aruba Access Point for a good IP address
- Verify the PDT handgun maintain at least a good signal thru out the store
- Send report to supervisor if PDT signal level is under -70dbm in any store
- Reimage training PCs that is running on Windows XP
- Troubleshoot Aruba access point if unable to connect
- Install Bomgar Client on training PCs that haven't been updated
Technical Support - Cox Communications
(2014-05 - 2018-10)
- Building customer relations by resolving their technical issues
- Actively listening to customers to understand their needs or requests
- Offer guidance and conduct side by side training
- Schedule service appointments and create tickets when necessary
- Handling incoming technical support related calls
- Use Cox Solutions center on every call for troubleshooting the customer services in their home
- Use Tech See to walk customer thru self install of equipment
- Recommend Self Help tips to customers to resolve and reduce call back
- Test phone lines with GR909 tool for issues with in the Cox network
- Provision 3rd party modems to customers account and verify good IP address
- Provision eMTAs for Cox Digital Phone Services
- Resolve issues with email for either sending or receive email thru various email clients
Account Services Representative - Cox Communications
(2008-10 - 2014-05)
- Handle billing disputes
- Transfer or setup new service
- Process payments
- Handle payments arrangements on accounts with bad debt
