Karly Wells

Professional hospitality expert with strong background in ensuring exceptional guest experiences and maintaining high service standards. Demonstrates keen ability to work collaboratively with team members and adapt to dynamic environments to achieve outstanding results. Skilled in customer service, problem-solving, and multitasking, with reliable and flexible approach to meet evolving needs. Known for positive attitude, excellent communication, and commitment to creating welcoming atmosphere.

Front of House Server - Tom's Extreme Pizzeria - Ocean Springs, MS

(2025-12)

• Greeting and seating guests
• Taking food and drink orders accurately
• Handling special requests and dietary needs
• Maintaining a clean and welcoming dining area
• Collaborating with the kitchen to ensure customer satisfaction
• Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality

Front of House Employee - Pure Green - Chicago, IL

(2023-12 - 2024-12)

• Prepared fresh ingredients for customers
• Maintaining cleanliness and safety standards
• Educating customers on nutritional menu items
• Handling promotions and events
• Supported team members during peak hours to enhance service efficiency
• Assisted with inventory management by tracking stock levels and placing orders

Catering Assistant - My Michelle's - Oxford, MS

(2022-08 - 2023-07)

• Provided friendly customer service to create memorable moments for guests

Front of House Staff Member - South Depot Taco Shop - Oxford, MS

(2022-01 - 2022-05)

• Established a welcoming environment by greeting each customer
• Processed customer payments and worked with a cash register
• Trained new staff on FOH procedures, customer relations, and service
• Reset by restocking low items and wiping down surfaces
• Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations

Football Manager - University of Mississippi - Oxford, MS

(2021-08 - 2021-12)

• Distributed football equipment and gear to hundreds of players
• Cleaned and sanitized players laundry and locker room
• Coordinated logistics for team travel and accommodation arrangements for events

Assistant Duty Manager - Gulf Hills Hotel and Conference Center - Ocean Springs, MS

(2017-05 - 2020-07)

• Delivered catered food and supplies to facilities for on time set ups
• Maintained flexible work schedule to meet event needs
• Helped chefs prepare and present food
• Strong communication and teamwork skills
• Inspected equipment and facilities for signs of wear and damage
• Worked efficiently in fast paced environments
• Handled customer complaints and attempted to resolve them
• Maintained clean and well-organized production areas
• Assisted housekeeping staff with daily duties
• Strive to exceed guest expectations and deliver consistent high-quality service

High School Diploma - St Martin High School (2021-05)