Karma Gurung

Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner Prepared and served food and beverages according to Dunkin Donuts' standards, ensuring quality and consistency Operated cash register accurately, handling transactions with precision while maintaining a balanced drawer at the end of each shift

Crew Member - Dunkin' Donuts - Hooksett, NH

(2024-06)

• Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
• Prepared and served food and beverages according to Dunkin Donuts' standards, ensuring quality and consistency
• Operated cash register accurately, handling transactions with precision while maintaining a balanced drawer at the end of each shift
• Maintained cleanliness and organization of the store, including restocking supplies, cleaning equipment, and sanitizing work areas
• Collaborated with team members to ensure smooth operations during peak hours, effectively managing a high volume of orders
• Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction

Cashier - Market Basket - Hooksett, NH

(2024-03 - 2024-08)

• Managed closing shift procedures, such as counting down drawers and cleaning the store
• Provided friendly and efficient customer service
• Assisted customers by directing them to the appropriate aisle
• Assisted with restocking
• Operated the cash register accurately using the POS System
• Maintained the sanitization and cleanliness of the register

Psychology Major - Psychology - Binghamton University, Harpur College of Arts and Sciences (2029-05)

High School Diploma - Concord High School (2025-06)