Karmilia Andrade

Highly organized Administrative and Customer Service Professional with 5+ years of experience supporting office operations, customer communication, billing, data entry, work order management, and process coordination. Skilled in managing high-volume phone and email communication, maintaining accurate records, preparing invoices, coordinating with field teams, and resolving customer concerns professionally. Strong background using Microsoft Excel, QuickBooks, Outlook, Slack, multi-line phone systems, and cloud-based platforms.

Seeking a remote administrative, customer support, data entry, or operations support role where strong organization, communication, and problem-solving skills can support daily business needs.

Service Coordinator (Temporary) - Caterpillar - San Fernando, CA

(2024-09 - 2025-03)

• Created, updated, and maintained work orders, ensuring accurate documentation of job details, repair notes, cost estimates, labor codes, and technician assignments.
• Coordinated communication between customers, technicians, supervisors, and parts departments to provide timely job updates and support efficient workflow.
• Monitored open work orders and followed up on technician progress to help ensure timely completion of service jobs.
• Uploaded, reviewed, and verified service reports in DBS, ensuring accuracy in labor costs, repair codes, parts sold, and job details.
• Maintained detailed spreadsheets to track open work orders, job status updates, and pending items for management review.
• Assisted with quote coordination for additional repairs, helping ensure customer authorization was obtained before work proceeded.
• Verified warranty coverage and product updates to confirm eligibility for service work.
• Organized and filed completed work order packets, ensuring documentation was accurate, complete, and properly recorded.
• Assisted with timekeeping and payroll support by ensuring technician timesheets were correctly entered and aligned with job hours.
• Helped reduce service report errors through careful review and follow-up before final submission.

Administrative Assistant - Cragoe Pest Control Services - Moorpark, CA

(2024-02 - 2024-06)

• Managed communication with field technicians, customers, and internal staff through phone, email, and project management software.
• Independently created, updated, and processed work orders using a cloud-based system to support timely task completion.
• Maintained accurate and compliant records of chemicals used, following county regulations and internal documentation standards.
• Delivered professional customer service by answering questions, resolving concerns, and directing customers to appropriate services.
• Used online resources and internal tools to help customers identify service needs and schedule the proper appointments.
• Supported daily office operations including filing, invoicing, payment processing, and administrative follow-up.
• Used Slack and other communication tools to support teamwork and streamline office communication.

Administrative Assistant - Paper Cuts, Inc. - San Fernando, CA

(2020-02 - 2023-07)

• Managed a high volume of daily customer inquiries by phone and email, assisting with new customer intake, service cancellations, account questions, and document requests.
• Processed online payments including credit card, ACH, secure email gateway payments, and phone payments.
• Used QuickBooks to enter invoices, create statements, cut checks, and process customer payments.
• Maintained organized electronic and physical filing systems to support accurate recordkeeping and efficient document retrieval.
• Updated paperwork, maintained customer documents, entered information into databases, and supported daily office workflow.
• Assisted with billing, invoicing, collections, and payment follow-up to reduce past-due accounts.
• Helped train new hires on customer service procedures, office expectations, and proper handling of customer accounts.
• Supported a strong customer service reputation by handling concerns professionally and helping resolve issues quickly.
• Performed general office support duties including filing, errands, document preparation, and administrative tasks.

Medical Assisting - Trade school - Charter College-Canyon Country (2009-09 - 2010-06)