Front Desk Guest Service Agent - Palm Bliss Hotel - Corpus Christi, Texas
(2026-05)
- Managed daily front desk operations including guest check-in and check-out
- Processed reservations, cancellations, and walk-in bookings accurately and efficiently
- Handled guest concerns, complaints, and special requests with professionalism
- Balanced cash drawers and completed end-of-shift reporting
- Coordinated with housekeeping and maintenance to ensure room readiness
- Provided concierge-style assistance and local information to guests
- Maintained a welcoming and organized front desk environment
Operations Assistant Manager - Dollar Tree - Midland, TX
(2020-02 - 2026-05)
- Assisted customers in person and over the phone with inquiries and issues
- Resolved complaints and provided effective solutions to ensure customer satisfaction
- Maintained a professional and friendly attitude in all interactions
- Handled high call and customer volumes efficiently
- Supported team operations and assisted coworkers during peak hours
- Maintained accurate records and completed basic administrative tasks
- Supervised cashiers and managed front of the store
- Second in command when manager was away
Bartender and Server - Johnny Carino's - Midland, TX
(2017-01 - 2020-02)
- Provided fast, friendly, and accurate table and bar service in high-volume environments
- Prepared and served alcoholic and non-alcoholic beverages following standard recipes
- Processed cash, credit, and digital payments with accuracy and efficiency
- Maintained clean, organized bar and dining areas
- Upsold menu items and promoted specials to increase sales
- Followed all responsible alcohol service guidelines
- Handled customer concerns and resolved issues quickly and professionally
- Worked closely with kitchen and bar staff to ensure smooth service flow
Bartender and Assistant Manager - Sedona Bar and Grill - Midland, TX
- Provided fast, accurate, and friendly bar and table service in high-volume environments
- Prepared alcoholic and non-alcoholic beverages according to recipes and customer preferences
- Managed cash, credit, and POS transactions with accuracy
- Maintained clean, organized bar and dining areas during peak hours
- Upsold specials and menu items to increase revenue
- Handled customer concerns quickly and professionally to ensure satisfaction
- Followed all alcohol service safety guidelines and compliance standards
- Collaborated with kitchen and staff to ensure smooth service flow
- Supported daily operations and ensured smooth shift execution
- Assisted with opening and closing duties, including cash handling and reconciliation
- Coordinated staff assignments during busy shifts to maintain efficiency
- Helped train and onboard new employees
- Addressed customer complaints and resolved issues to maintain guest satisfaction
- Monitored service quality and supported team performance during peak hours
- Communicated between staff and management regarding operational needs
- Assisted with inventory tracking and supply restocking
