Kasandra Encarnacion Delgado

Mechanical Engineering student at the University of Central Florida with over four years of experience in customer service, hospitality, and operations. Highly adaptable, dependable, and a quick learner, recognized for strong leadership, problem-solving, and attention to detail. Thrives in fast-paced environments, eagerly takes on new challenges, and is committed to delivering exceptional customer experiences while continuously growing both personally and professionally.

Cash Coordinator & Operations Support at Universal Orlando Resorts (2022-01 – Present)

• Managed daily cash reconciliation and balanced registers.
• Assisted supervisors with private event coordination and operational logistics.
• Trained and mentored new team members.
• Supported operations across multiple Food & Beverage venues based on business needs.
• Resolved guest concerns while maintaining exceptional customer service.
• Adapted quickly to new assignments and operational priorities.

Food & Beverages Team Member at Universal Orlando Resorts (2021-01 – 2022-12)

• Cross-trained across multiple Food & Beverage venues, performing over 10 guest service and operational roles—including barista, bartender, cashier, host, busser, food runner, expo, inventory support, event operations, and cash coordination—while consistently delivering exceptional guest experiences.
• Delivered exceptional guest service in high-volume, fast-paced environments.
• Operated POS systems and processed cash, credit, and mobile transactions.
• Prepared coffee, specialty beverages, cocktails, and frozen desserts.
• Cross-trained as a Host, Busser, Food Runner, Drink Runner, Expo, and Server Assistant.
• Maintained food safety, cleanliness, and inventory standards.
• Assisted with opening, closing, stocking, and daily operational procedures.

Tutor & Teacher Assistant (2018-01 – 2018-12)

• Provided childcare in a safe and supportive environment.
• Tutored children in reading, writing, and basic mathematics.
• Assisted the lead teacher with daily classroom activities.
• Trained in the Montessori Method of Education.

bachelor's degree in Mechanical Engineering – UNIVERSITY OF CENTRAL FLORIDA (2025-01)

Undergraduate courses – POLYTECHNIC UNIVERSITY OF PUERTO RICO (2023-01 – 2025-12)

High School Diploma – WINTER PARK HIGH SCHOOL (2019-01 – 2021-12)

Music Arts Concentration – SPECIALIZED FINE ARTS HIGH SCHOOL (2017-01 – 2019-12)